Forum Discussion

Heartwood's avatar
Heartwood
Channel Surfer
2 years ago

TV volume changes on its own with Roku ultra and 4K streaming sticks

Model: 4802X Roku Ultra, serial no.: X010005HA0ME, software version: 12.5.0 • build 4178-C2 having issues where volume increases all by itself. Unable to add to existing reported threads. This is a s...
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gwhit11's avatar
gwhit11
Newbie
2 years ago

Cancelling this fix.  Didn't work,  Ill try rebooting remote.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi gwhit11,

    Thanks for joining us here in the Roku Community!

    We're sorry for the inconvenience about this issue. We would like to raise this with the appropriate Roku team as we received a couple of reports about this.

    To proceed, please share with us the details requested by RokuTakashi right above your post.

    Regards,
    Rey

    • Jay650's avatar
      Jay650
      Newbie
      2 years ago

      Yes I too have this problem.  Gets super loud for no reason or gets super quiet for no reason on its own.  Thanks for the suggestion to just rewind a little I’ll try that instead of backing out the whole app.  Other than that if not fixed peoples speakers are gonna start getting blown out.

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago
        Hello Jay650 
         
        Thank you for reporting this issue to the Roku Community!
         
        We understand that you're having issues with your device. We apologize for the inconvenience.
         
        Our team would like to look closely into this concern, kindly provide us with the precise data below:
         
        1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        2. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
        3. Specific channels affected by the issue.
        4. Clip of the issue you're referring to.
        5. Troubleshooting steps you have taken.
        Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
         
        Sincerely,
        Janadee