Forum Discussion

SirGamerBoi123's avatar
SirGamerBoi123
Channel Surfer
2 years ago
Solved

TV System Restart, Glitchy Pixels Appear

My TV fell off my table, (less than 3ft) on the top of the TV on sunday. On monday, I decided to watch youtube, and there was no damage shown. When I opened my spectrum app later that day to watch a ...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thank you so much for the quick response and clarification, SirGamerBoi123.

    In this case, since this could be a hardware issue, I highly recommend reaching out to ONN Support for further reinforcement, as they manufacture their own TV. We only support your TV's running software operating system.

    You may reach them here: ONN Support

    I hope this helps!

    Best regards,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Greetings from the Roku Community, SirGamerBoi123!

We appreciate you reaching out for support. Rest assured that we will help you determine the cause and find you the best resolution possible.

Kindly provide us with additional details such as follows:

  • Is this only happening during playback? If so, are all of the channels affected by this?
  • After performing all these troubleshooting steps you have mentioned, does this temporarily fix the issue?
  • Kindly provide us with a photo of it happening for reference.

Once we receive this information, we will be able to assess your concern better and provide you with the most accurate resolution.

Best regards,
Carly

SirGamerBoi123's avatar
SirGamerBoi123
Channel Surfer
2 years ago

Hello RokuCarly , I cannot send a video at this time but I can in a bit (dead phone). However, this does only happen during playback, and I've only tested it on the apps spectrum and youtube. Also, when the youtuber pauses their game, (the video is still playing) the pixels return to normal. When I tried all the solutions I listed, it did not temporally fix the problem, nor did it make it worse.