Forum Discussion

Bronchos32's avatar
Bronchos32
Newbie
2 years ago
Solved

TV is in recovery mode and I’ve tried everything that I know and still won’t reset

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Bronchos32 

    Thanks for posting, and welcome to the Roku Community.

    We understand the problem you've encountered with your Roku TV in recovery mode. We'd be glad to assist you in getting things back on track. Let's perform a troubleshooting step to exit you from the recovery mode and re-activate your Roku TV again. Kindly follow the steps below:

    Recovery Mode

    Initiate commands on your Roku TV to enter recovery mode once again to set it up.

    1. Locate the pinhole Reset button on the back of your TV, near the antenna, HDMI, and audio connections.
    2. Using a straightened paperclip (or similar), press and hold the reset button for at least 20 seconds.

      After a moment, your TV will restart and display the Recovery Mode screen.

    Once you're in the Recovery Mode, follow the instructions to proceed. TV will download and install the software before restarting. This may take a few moments, after which time you may be asked to perform the Guided Setup and activation process, depending on the state of your TV, prior to using Recovery Mode. 

    For more information, kindly visit the official Roku support article on How to use Recovery Mode on your Roku TV system

    We trust in you that you find this issue helpful, and feel free to contact us if you have further assitance.

    Best wishes,
    Kash

  • RokuJanadeeK's avatar
    RokuJanadeeK
    12 months ago

    Hi vale_jaylene,

    Thanks for keeping us in the loop.

    Kindly ensure that the remote's batteries are new and functioning to control the Roku device. You can refer to this support article on ways to fix your Roku remote.

    We hope this helps. Keep us posted.

    Regards,
    Janadee

9 Replies

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  • Bronchos32's avatar
    Bronchos32
    Newbie
    2 years ago

    I also can’t seem to find the $ sign on keypad to enter password for WiFi 

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      For the $, on the keyboard that's displayed select the !?#$%& button to the right of the number pad and you'll get a whole set of different characters.  Select the ABC123 to get back to the regular keyboard characters.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Bronchos32 

      Thanks for posting, and welcome to the Roku Community.

      We understand the problem you've encountered with your Roku TV in recovery mode. We'd be glad to assist you in getting things back on track. Let's perform a troubleshooting step to exit you from the recovery mode and re-activate your Roku TV again. Kindly follow the steps below:

      Recovery Mode

      Initiate commands on your Roku TV to enter recovery mode once again to set it up.

      1. Locate the pinhole Reset button on the back of your TV, near the antenna, HDMI, and audio connections.
      2. Using a straightened paperclip (or similar), press and hold the reset button for at least 20 seconds.

        After a moment, your TV will restart and display the Recovery Mode screen.

      Once you're in the Recovery Mode, follow the instructions to proceed. TV will download and install the software before restarting. This may take a few moments, after which time you may be asked to perform the Guided Setup and activation process, depending on the state of your TV, prior to using Recovery Mode. 

      For more information, kindly visit the official Roku support article on How to use Recovery Mode on your Roku TV system

      We trust in you that you find this issue helpful, and feel free to contact us if you have further assitance.

      Best wishes,
      Kash

      • vale_jaylene's avatar
        vale_jaylene
        Reel Rookie
        12 months ago

        I’ve done this. And it takes me to choose your language but it won’t let me chose anything. It’s like frozen