Hello. I have been using Logitec Harmony Home hub remotes for years with Roku Ultra models and recently upgraded to the new 4850R 2024 model Ultra. For some reason, Harmony is having trouble controlling it by IP. It finds it and adds it, but there is no remote control functionality available. It will work somewhat using IR, but it always seems much better through IP. Does anyone know why this is happening or have a solution?I am running Software version 14.0 and the device shows up as "4850X - Ultra" on the System info screen.Thanks in advance,Lee

I was ultimately able to work around this with two of the 4850 units. I believe the Harmony Hub is just using IR commands and not IP, but it seems to work fine. Here is basically how it did it:Unplugged the other Roku Ultra units first so I could tell with which one Harmony hub was communicating. Went into the Harmony App, connected to the correct Harmony Hub, Edited Devices and added a new device without doing a network scan. (Although it would find the 4850 via IP, it did not get the remote aspects working that way)Told it to add a device Manufacturer “Roku” Model “Ultra” (without quotes)SKIP IP SCAN.Added it. Let it do its things and it worked.Had to manually update the remote for just the activity on short press and perhaps the Exit button for the Home command.I hope this helps!Lee

I am having the same trouble. I've controlled two Roku Ultras for several years and decided to upgrade one of them to the newest version, model 4850x. I was able to add the device through a scan but there are no controls available on the remote or in the app. Does anyone know of a work around?

my new Roku was added successfully about a month ago, but the buttons stopped working yesterday. I read somewhere that if you remove the new backlit remote from the Roku and add an older remote and then wipe the Roku, you can successfully add it again and the buttons work

Hi Community Users! If you are experiencing issues with third-party remotes on your Roku device, we would like to share a potential workaround that may assist in resolving the issue. Please check that this setting is enabled on your Roku device. It may have been inadvertently reset during a recent Roku update. Here are some suggestions for actions you might consider: Use the directional pad on your Roku TV remote to scroll down and select Settings Navigate to System > Advanced system settings Select Control by mobile apps Select from the following settings based on the level of access you need: Limited- Control by mobile apps is restricted to text input, app launches, and access to your activity within the app itself. The app can only control devices that are part of your Wi-Fi network. Enabled- Mobile apps can always control Your Roku device, but it will only respond to commands from devices connected to the same local network. Permissive - Any device within and outside your network could send all commands to your Roku device.e For detailed instructions, please refer to our support article on How to allow third-party apps to control your Roku device. If the issue persists, provide the following for further assistance: Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About) Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) Appreciate your cooperation! Cheers,Jharra

Adding the Roku Ultra manually, bypassing IP detection was the solution for me. Until then, the device would detect but many of the remote buttons wouldn't be mapped on my harmony remote. Thank you!

Trouble using Logitec Harmony Home Remote with Roku Ultra 4850

23 Replies

jontalk
Roku Guru
12 months ago
leecastWhile I use the Harmony 650, I've never been able to control my Ultra 4800x since the remote uses WiFi direct to communicate with the Ultra..I'm surprised you're able to use the Harmony since it won't work with WiFi direct..how did you manage to do that?
- leecast
  Channel Surfer
  12 months ago
  I cannot claim to know the Harmony model you mention, but I basically used the Harmony app on my iPhone, connected to the home hub, edited devices, add device, told it to scan my network, and all my Roku devices show up. My Roku Ultras are on wired ethernet, but it seems to show ones on WiFi as well. Hope this helps!
  Lee
  - renojim
    Community Streaming Expert
    12 months ago
    leecast, do you have any other devices that have updated to 14.0 that still work with your hub?
focuspuller
Reel Rookie
8 months ago
Had same issue with my 4850X
Setup remote with using Roku Ultra 4802X as model number.
Works fine now.
- RokuTakashi
  Community Moderator
  8 months ago
  Hi, focuspuller
  
  Thanks for posting in the Roku Community.
  
  I'm glad to hear that the Logitech Harmony Remote is now working with your Roku Ultra, and I appreciate you for confirming this.
  
  If you have any further concerns, please feel free to let me know, and I can help you create a new thread here in the Community.
  
  Thanks,
  The Roku Community Team.

Forum Discussion

Trouble using Logitec Harmony Home Remote with Roku Ultra 4850

23 Replies

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