Forum Discussion

Hearse4me69's avatar
Hearse4me69
Newbie
4 years ago

"thinking" message, no action alexa/roku

I ask alexa to turn the tv on/off and all I get is a "thinking" message popping up in the top right corner of the tv. Obviously everything is connected. I have tried removing and re-adding the tv, an...
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Steelersfan2024's avatar
Steelersfan2024
Newbie
2 years ago

I know little to nothing about these things, but I found the following that worked on my roku tv (I have only tried this on one so far).  Step 3 fixed the issue with communication:

  1. the Roku must not get power from the TV, but from another power source, as most TVs will disable the power on their USB ports when the TV is off.
  2. you must have the HDMI-CEC option on the TV configured to allow for the remote power on/off of the TV.
  3. Enable One-Touch-Play on Roku. Navigate to Settings, System, Control other Devices, and turn on 1-touch-play option