Forum Discussion

Jessica_xo's avatar
Jessica_xo
Newbie
6 years ago

the green light wot stop flashing

My Roku randomly froze so I shut the tv off and back on at that point the remote stopped working so I tried putting new batteries in the remote but the green light won’t stop flashing and now the rem...
remotes
thhammersley's avatar
thhammersley
Reel Rookie
5 years ago

I am having the same issue. Two of our remotes just stopped working and won’t re-pair. As soon as we place the batteries back in, the green light keeps flashing and it won’t connect - for two of our TVs. We have tried all troubleshooting on website. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    5 years ago

    thhammersley 

    Thanks for the information.

    Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

    • thhammersley's avatar
      thhammersley
      Reel Rookie
      5 years ago

      Danny, how do I send you a PM? Thanks, Tami