Tearing in game mode only please help!
I have a Series X with a roku tv 32 inches. Only when game mode is on the tearing appears every 3 seconds. What can with do with this issue? https://youtu.be/NmclXStuD3c
Forum Discussion
Hi everyone,
Thanks for the posts.
Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
-photo of the issue happening
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
Device Model: AOC 43S5195
Serial Number: X0050062A15H
Device ID: S06779A2A15H
OS Version: 10.5.0 rev. 4210-AG
Tracker ID: 5H-506-794
Steps to reproduce: I'm using HDMI 3 input, on it I set 'Game Mode' to off (to remove the weird vertical tearing lines). Now every time I turn off the tv or change input the 'Game Mode' setting turns back on (even tho it's disabled in settings) and the weird lines appear again. I can't understand why it's setting it ON by default, I only request for this setting to stay off when I turn it off, please.
Thanks for providing us with your information.
I have passed it along to the appropriate Roku team to investigate further.
Thanks,
Danny
