Forum Discussion
TCL TV will not update software. I've tried everything even with USB and I got this message : "Can't install older software. Your TV is running more up-to-date software. Installing older software is not allowed. Download a new file and try again" Please what's the latest software ? tvupdate.roku.com doesn't seem to have the right software! I've been trying to activate my new "smart" TV for two days now.
Big mistake to have bought this product :
Hi, Mumu
Welcome!
Thanks for reaching out regarding your concern about the Roku TV that fails to update, I'm here to help.
Our team is currently looking closely into this issue, and further information will help us review this further.
Share us with the details below...
- Does an error code appear when you're trying to update your Roku TV through Settings > System > Software Update?
Keep us posted.
Thanks,
Roku Community Team