Forum Discussion

Moosemittens's avatar
Moosemittens
Reel Rookie
6 months ago

TCL TV will not update software even after factory reset

I have a small B&B and we have 11 Roku TVs to them will not update the software. The others work perfectly fine even after factory reset we get as far as software update and it just says cannot update software tried putting a Roku streaming stick onto TV working on other TV but will do the same thing when attached to this TV it will not update Network is fine. Can someone offer me an explanation or some help please? Thank you sorry for the long post and I hope problem is clear 

8 Replies

  • JWS9518's avatar
    JWS9518
    Roku Guru
    6 months ago

    What are the brands/models number of the Roku TVs or devices?  What is the exact error you get?

    • Moosemittens's avatar
      Moosemittens
      Reel Rookie
      6 months ago

      truly sorry it took so long to reply one is a Onn and the other is a tcl Roku tv. I’m not sure of the model number We’ll get them if necessary right now unable to access TVs

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        6 months ago

        Hey Moosemittens,

        Thanks for posting!

        Just double-checking; all of your Roku players and Roku TVs won't software update?

        Are you getting any errors when trying to update it? Also, what's the most recent software version on your devices?

        Keep us posted.

        Roku Community Team