TCL Roku tv won’t connect to internet
Help please. I bought a 50 inch TCL Roku tv and it won’t connect to the internet. I’ve done all the disconnections and restarts recommended, I’ve got an excellent connection. I’m using the correct ca...
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Ditto, I've done everything you've done as well. I'm not even receiving an error code. What the heck happened to our tvs?!
Hi Mcat29
Welcome to the Roku Community!
Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?
With detailed information, we will be better able to assist you.
Warm Regards,
LiannaDisconnected the tv, modem,router
reconnected eveything
double checked password
strong signal
still get error 14 failure to connect to the internet
also usb loaded tv updates
also reset the ping button
of note, connected a fire stick with no problem to this tv with no connection difficulties.
Hi JP56
Thank you for the inquiry!
I'd be delighted to look closely to see how we may assist you in getting started. Do you receive an error message when attempting to connect to your wireless network or when streaming a specific channel?
For troubleshooting purposes, have you tried re-connecting your Roku to a solid wireless network to see if that helps resolve the issue you are seeing? You may also try to connect to an alternate wireless network, such as another mobile phone signal typically provided and maintained by specific mobile phone (cellular) service providers, to see if you are experiencing the same issue.
With detailed information, we will be better able to assist you.
Warm Regards,
Lianna
Hi Lianna,
Thank you for the warm welcome. This issue started last weekend so about 7 days ago now. In not exact order here are the various steps I've taken to try and fix the issue. I've restarted my wifi, I've restarted the TV itself, I've searched for wireless connection, I've done Network connection reset, along with a factory reset, used the secret home page code to access the secret menu, and none of them have worked.
The TV did however work when I connected it directly through wired connection, while connected I looked for an update for the TV. There was none.
I have 2 other TCL tvs in my home and none of them are having this problem.
TCL model 50S425.
Hi Mcat29
There are a few potential solutions to this issue. First, try power cycling both your TCL Roku TV and your internet router by unplugging them for 30 seconds and then plugging them back in. If that doesn't work, try resetting your network connection on the TV by going to Settings > Network > Reset Connection. If that still doesn't work, try connecting your TV to your router via an Ethernet cable instead of Wi-Fi.
If none of these solutions work, there may be a larger issue with your internet connection or your TV's hardware, so you may need to contact TCL support or your internet service provider for further assistance.
We hope it helps!
Warm regards,
Lianna
