Forum Discussion

mmclaughlin207's avatar
mmclaughlin207
Channel Surfer
6 months ago

tcl roku tv stuck in recovery mode

My TCL roku tv is stuck in a recovery mode loop. Please fix this!   version: 939.00r02232a serial num: X00000ytt7ms device id: s036d02tt7ms roku tv: c105x tcl model: 50s425
mmclaughlin207's avatar
mmclaughlin207
Channel Surfer
6 months ago

Hello,

 

I'm unable to post video, so I've attached a number of photos. I've added comments on the photos for reference. For troubleshooting thus far, I've tried the reset button on the side, but that does not work. 

 

RokuJohnB's avatar
RokuJohnB
Community Moderator
6 months ago

Thanks for keeping us posted, mmclaughlin207!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Thanks,
The Roku Community Team

  • mmclaughlin207's avatar
    mmclaughlin207
    Channel Surfer
    6 months ago

    Hello, is there any update? 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      6 months ago

      We appreciate you reaching out to us again, mmclaughlin207!

      Currently, our appropriate Roku team is still investigating the problem you had with the Roku TCL TV.

      We sincerely appreciate your patience and understanding.

      Regards,
      The Roku Community Team

      • mmclaughlin207's avatar
        mmclaughlin207
        Channel Surfer
        6 months ago

        Hello, Is there any update on this? Could you please share an ETA on when this will be fixed?