Forum Discussion

Darkeyez's avatar
Darkeyez
Channel Surfer
2 years ago
Solved

TCL Roku TV stopped working with remote

I have a pretty old Roku TV: TCL P605. Everything was fine until I stopped being able to wireless cast/mirror to the tv. I resolved it by putting the tv on a guest network that only uses 2.4ghz.  A...
remotes
  • RokuRiamie-D's avatar
    RokuRiamie-D
    2 years ago

    Hi Darkeyez,

    Thank you for the update.

    We appreciate the additional information that you provided about the Roku remote of your TCL Roku TV.

    It might be possible that this has something to do with the IR of your TCL Roku TV. Although your Roku remote model is compatible with your TCL Roku TV, there are more precise Roku remotes that work better with this TCL Roku TV. For example, you could try using the Roku TV remote or the remote from the TCL TV manufacturer.

    We suggest contacting the TCL TV manufacturer for further assistance, and you can reach them here: TCL TV Manufacturer Support

    We hope you'll find this information useful.

    Regards,
    Riamie

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
2 years ago

Hi Darkeyez,

Welcome to the Roku Community!

Thanks for letting us know about the issue with your Roku remote not working for your TCL Roku TV. No worries, we'd be more than happy to help you with this.

To further investigate this issue, could you let us know if this is the original remote for your TCL Roku TV? If not, what is the model of your Roku remote? Also, did you receive an update on your TCL Roku TV before this issue started happening?

We look forward to hearing from you and looking closely into this issue.

Regards,
Riamie

Darkeyez's avatar
Darkeyez
Channel Surfer
2 years ago

Hi, Thank you Riamie. 

In fact, it's not the original remote, but it is a Roku remote with voice control. The model is RC-GZ1. The orignal remote also stopped working, though after 4 years.

I don't think there was a firmware update, I recall the last update the tv noted was around mid-July, I think July 17 if I'm remembering correctly. But the tv did seem to gain some new features, namely the auto-sorting of apps, just a week ago. So I wonder if there was some kind of soft update? 

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    2 years ago

    Hi Darkeyez,

    Thank you for the update.

    We appreciate the additional information that you provided about the Roku remote of your TCL Roku TV.

    It might be possible that this has something to do with the IR of your TCL Roku TV. Although your Roku remote model is compatible with your TCL Roku TV, there are more precise Roku remotes that work better with this TCL Roku TV. For example, you could try using the Roku TV remote or the remote from the TCL TV manufacturer.

    We suggest contacting the TCL TV manufacturer for further assistance, and you can reach them here: TCL TV Manufacturer Support

    We hope you'll find this information useful.

    Regards,
    Riamie

    • Darkeyez's avatar
      Darkeyez
      Channel Surfer
      2 years ago

      So I suspected the same and purchased a universal remote. I was able to use that to complete setup. 

      But what could have caused all the other issues I had with the television that required me to factory reset? A bad firmware update? 

      I'm also curious, could I have simply re-paired the Roku remote using the HOME and BACK buttons to get it working with the tv in setup? I didn't recall that combination puts it in pairing mode and it wasn't mentioned in any of the help articles. The remote works again with the tv perfectly now that it's been re-paired.