Forum Discussion

Tink2's avatar
Tink2
Newbie
2 years ago

TCL Roku TV password will not reset

I have 3 Roku sticks and one TCL Roku TV. I changed me password now twice in trying to send a video from my phone to the Roku TV. It will not take the password. I can stream to any of the other tvs t...
RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi Tink2,

Thanks for taking your first post to the Roku Community!

We understand you are having trouble connecting your Roku mobile app with your TCL Roku TV, even if used on the same email.

We appreciate you reaching out to us. We'd like to take action on this, but we need more details to determine if there are any options we can investigate further.

  • When did you notice the issue start?
  • Is your Roku TV and mobile phone connected to the same network?
  • Are you encountering any error codes or messages?
  • Is this your first time connecting your Roku mobile app to your TV?
  • Are you using an iOS or an Android device?
  • What troubleshooting steps have you taken so far to resolve the issue?

With more detailed information, we'll be able to assist you further.

All the best,
Chel