Forum Discussion

mkessler's avatar
mkessler
Reel Rookie
2 years ago
Solved

TCL Roku TV Black screen since purchase

Good day.  I can't get Roku TCL to stream roku channel. Live TV, roku channel shows etc won't work. Loads channel guide and then spinning circle and black screen. Tried restarting to factory ma...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, mkessler

    Thanks for posting, and welcome to the Roku Community.

    We see that you're unable to watch content on the Live TV Channel Guide and The Roku Channel, and we're here to assist. Upon checking the details, your Roku account is currently registered in the US region, but according to your statement, you're in Canada. To resolve this issue, we recommend using a new email address created in your current region and activating your Roku TV once more. Here are the steps for your guidelines.

    1. Create a new email address for a Roku account. You can be guided here: How to create a Roku account
    2. Reactivate your Roku TV using the new email address.

    Once you have followed the steps above, you should be able to access the contents on the Live TV Channel Guide and The Roku Channel. 

    We hope this works.

    Best wishes,
    Kash

renojim's avatar
renojim
Community Streaming Expert
2 years ago

Are you in the US or one of the other few countries where The Roku Channel is supported?  Are you using a VPN?

mkessler's avatar
mkessler
Reel Rookie
2 years ago

Im in Canada.

No VPN.

 

Thank you kindly 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, mkessler

    Thanks for posting, and welcome to the Roku Community.

    We see that you're unable to watch content on the Live TV Channel Guide and The Roku Channel, and we're here to assist. Upon checking the details, your Roku account is currently registered in the US region, but according to your statement, you're in Canada. To resolve this issue, we recommend using a new email address created in your current region and activating your Roku TV once more. Here are the steps for your guidelines.

    1. Create a new email address for a Roku account. You can be guided here: How to create a Roku account
    2. Reactivate your Roku TV using the new email address.

    Once you have followed the steps above, you should be able to access the contents on the Live TV Channel Guide and The Roku Channel. 

    We hope this works.

    Best wishes,
    Kash