TCL Roku TV & Google Home
HI All,
I've been researching this problem, and tried everything I can find to fix this. I have two TCL Roku TVs connected to the same wifi network in my house. Both register in my Roku Account. I have linked my Roku account to my Google Home account. The Home app on my phone shows both TVs are "offline."
Both TVs have Fast Power enabled. Both are linked to the Roku account. Both are up to date with the current software. The phone is connected to the same wifi network and the same 5Ghz band as the TVs. The Roku remote Android app works and controls the TVs. But, the Home app isn't working. I've reset the router. I've reset the TVs. I've cleared the Home Cache and Data. I've unlinked and relinked the Roku account. What am I missing? Is there a setting on my router? I have an Arris router, and IPv6 is enabled. Thanks in advance for the help.
Finally! Thank you Roku for sending through an update. My two TCL TVs are communicating with Google Home now! It's been a while, but they did it!
We appreciate the prompt response, ytsejam1138.
It seems that you have done a great job troubleshooting this issue. No worries; with the details you have provided, this should be sorted out as soon as possible by the appropriate team.
We sincerely appreciate your patience in the meantime. Be sure to perform a system restart on your device to ensure that the possible fix will be applied.
Let us know if you have further inquiries.
Regards,
janadee