Forum Discussion

hoffmanellis's avatar
hoffmanellis
Reel Rookie
2 years ago
Solved

TCL Roku TV -- YouTube TV "Down" button glitch

In the past few days, my TV will not scroll down and highlight the channel choices, unless I click the down button to highlight the "TV Network" button -- and then click back up and down a second tim...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here in the Roku Community, Vf21pj!

    Firstly, we sincerely apologize for any inconvenience this may have caused you, and no worries! We'd be more than happy to be of assistance so you can get back on streaming the YouTube TV channel again.

    Before we proceed, may we know if this is an isolated case within the YouTube TV channel only? If so, it will be highly effective to directly contact the channel providers themselves as this is a feature issue inside their channel. 

    You can reach YouTube TV support through their official website. 

    In the meantime, you can highlight the channel tile of the YouTube TV channel and press the star (*) button to update it. We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

    Best regards,
    Carly

Vf21pj's avatar
Vf21pj
Newbie
2 years ago

I'm having the same problem for a few days now too. I have multiple YouTube TV app on 3 TV's and they all do the same thing. 

Press down and it goes normal to choices but then you can't click down again to any other channel selection.

I've changed batteries. Uninstalled and rebooted TV's and installed fresh. Same thing keeps happening. 

Very annoying.

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

A warm welcome here in the Roku Community, Vf21pj!

Firstly, we sincerely apologize for any inconvenience this may have caused you, and no worries! We'd be more than happy to be of assistance so you can get back on streaming the YouTube TV channel again.

Before we proceed, may we know if this is an isolated case within the YouTube TV channel only? If so, it will be highly effective to directly contact the channel providers themselves as this is a feature issue inside their channel. 

You can reach YouTube TV support through their official website. 

In the meantime, you can highlight the channel tile of the YouTube TV channel and press the star (*) button to update it. We hope you get everything sorted out soon and appreciate you bearing with us in the meantime. 

Best regards,
Carly

  • Pookster77's avatar
    Pookster77
    Newbie
    2 years ago

    I am also having this issue!  It’s driving me crazy. Have we found a solution ?