Forum Discussion

Country74's avatar
Country74
Channel Surfer
2 months ago

Stuck in recovery mode help help how to fix onn

Tv stuck in recovery mode help

7 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 months ago

    Country74 Hey there!

    Thanks for letting us know about your Roku TV stuck on the Recovery mode screen. No worries, we’re here to help!

    To get to the bottom of this, could you share more details with us?

    • When did you start to experience the issue?
    • Which Roku TV model is experiencing this issue?
    • Did you receive the recent software update on Roku devices prior to this issue happening?

    Providing these details will help us investigate the issue further. We look forward to your response.

    Roku Community Team

    • Country74's avatar
      Country74
      Channel Surfer
      2 months ago

      I watch TV I came up need download software  than it restart now it stuck  in recovery mode I try everything 

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        2 months ago

        Country74 

        Thanks for keeping us posted! 

        To help us isolate the issue, could you provide us with additional details:

        1. A photo of the screen where the issue occurred.
        2. The serial number of the Roku Device
        3. Have you tried connecting the Roku device to an alternative network, such as a mobile hotspot, to see if it makes a difference?

        Please keep us posted with the requested information.

        Thanks,
        Roku Community Team