Forum Discussion

bumperb's avatar
bumperb
Reel Rookie
5 years ago
Solved

Streaming Stick overheating

Streaming stick keeps overheating, we have added the extender and it is no help.  The TV is cool  and it is over an air conditioning vent so it is getting good air flow.  We have another stick and it...
Overheating
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  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    bumperb 

    Thanks for the post.

    Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

Evesparadox's avatar
Evesparadox
Reel Rookie
5 years ago

My stick is overheating all the time. I noticed that the sound was also not syncing to the Actor's lips so I unplug my roku stick, cooled it down plugged it back in and the syncing issue was fixed but then, maybe an hour or 2 the stick is hot again. I can barely pull it off of the TV. To day I repeated the same thing I took the stick out,  cooled it down I put it back in the TV within 15 minutes the stick was hot again. So I have all these subscriptions and now I can't use my stick.

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

Evesparadox

Thanks for the post.

It's fairly normal for your device to get warm during use, but if you are seeing a message on screen mentioning overheating, there are a few things you can do to help.

For more information visit our Support page here: What should I do if the red light is on or I see a “Your device is overheating” warning?

I'd recommend ordering a free HDMI extender from our website and seeing if that resolves your issue.


Thanks,
Danny