Forum Discussion

wimcalp's avatar
wimcalp
Newbie
3 years ago

Streaming stick is too long!!!

I have just purchased the Roku Streaming Stick 4K.


However, nowhere on the packing does it mention the length of the streaming stick!!

I cannot insert my streaming stick into my monitor as the stick is too long (I do not have enough 'hollowed out' area in the back of my monitor to insert it). It's a Samsung HD TV.
The stick is a good half inch or so too long....

Also, Roku support is refusing to recognize the device serial number, so I cannot contact them????

 

TV & Player Setup

3 Replies

Replies have been turned off for this discussion
  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    You must have one of the devices that has a Device ID on it rather than a serial number.  Only Roku...

    You have a few options:

    • Set it up on another TV so that you can get to the serial number that's displayed under Settings->System->About and then order the free HDMI extender at https://my.roku.com/hdmi
    • Buy a cheap HDMI extender like this 
    • Go to https://support.roku.com/contactus and try the various options until you find one that leads to some kind of help
    • Wait for someone like RokuMary-F to come along and offer help

     

    • rbbeatty's avatar
      rbbeatty
      Newbie
      3 years ago

      Had the same problem, was able to easily order the free HDMI extender cable directly from the site listed. No issues with the SN, although Ss can look like 5s and 0s can look like Os. 

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi wimcalp, 

    Thanks for reaching out here in the Community!

    If your Roku Streaming Stick does not fit your TV's HDMI port, you may wish to get a free HDMI extender cable. You may try the first suggestion of renojim to order an HDMI extender cable.

    If still need help, please let us know and send here the Device ID  of your Roku device, we'll continue assisting you from there!


    Regards,
    Nimfa