Forum Discussion

dtwdcaordatl's avatar
dtwdcaordatl
Reel Rookie
6 months ago

Streaming Stick 4K shows a black screen with Dolby Vision content.

I've been using a Streaming Stick 4K (3820R2) with a Hisense 55U8K for about a year with zero issues, until about two weeks ago. Lately, when I play Dolby Vision content on any app, the screen will g...
tv & player features
Kristin2's avatar
Kristin2
Streaming Star
5 months ago

I have been having issues with Netflix on Dolby Vision as well.  I don’t get why both Roku and Netflix can’t work together and fight figure out what it is.  I have also brought this to Netflix’s attention.  They blame Roku.  Where does that leave customers when no one wants to take responsibility to fix it.  

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
5 months ago

Hey, Kristin2.

Thanks for chiming in!

Looks like you're having trouble with Dolby Vision on Netflix, too, and we want to investigate.

Could you share what specific content is not displaying Dolby Vision when streaming on Netflix? 

We look forward to hearing from you!

Roku Community Team

  • Kristin2's avatar
    Kristin2
    Streaming Star
    5 months ago
    • Chaos the Manson Murder’s The Video will freeze, and the audio will continue playing.  On  the Caught series the show starts out with a black screen on episodes 1 and 6.  Both issues are solved if I switch the screen resolution to regular HDR.  Instead of Dolby Vision setting. My model is a 4800RW.  But I am having what sounds like may be similar issues with Dolby Vision on some content on Netflix.  My Roku software version is 14.5.  The Netflix app is version 5.2 build 130096002.  Hopefully giving you this information helps.
    • damonennis's avatar
      damonennis
      Channel Surfer
      5 months ago

      I have the same problem with my Roku Ultra. Home menu and audio work but black screen on video. Only happens every couple of weeks. The workaround is to change the display type to anything other than Dolby Vision and then change it back to Dolby Vision