Forum Discussion

Lashelle69's avatar
Lashelle69
Newbie
6 years ago
Solved

Star on remote does not access options

I am trying to access options from the home screen. When I press * on my roku remote I hear a tone and nothing comes up on the screen.  It stays on the home screen. The word options on the top right of the screen is grayed out. I'm supposed to go to options to request a code.  Any suggestions? 

remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    Lashelle69 

    Thanks for the inquiry.

    When pressing the * button on the home screen. Make sure that you are selecting a channel tile to open the options menu. If you are on the left hand side Roku menu, the * options will be greyed out as there will not be any options for those selections as there are in the channel tiles.

    Please keep us posted.


    Thanks,
    Danny

  • RokuMary-F's avatar
    RokuMary-F
    5 years ago

    Hi Tape,

    Welcome to the Roku Community! I understand that you want to know how to enable close captioning.

    Closed captions are not visible until activated. For some service providers, closed captions are activated from within the channel. The closed captioning settings available on your Roku streaming device have no effect on the content from these service providers.

    For many channels, closed captions can be activated from the settings of your Roku device.

    1. Press the Home button home button on Roku remote on your Roku remote.
    2. Scroll up or down and select Settings.
    3. To open the captions menu, select Accessibility. If Accessibility is not listed, select Captions.
    4. Select Captions mode and choose when captions appear.
      • Off – captions never appear
      • On always – captions always appear (when available from the service provider). When service providers use their own settings, closed captions are activated within their channel.
      • On replay – captions appear only after pressing the Replay button replay button on Roku remote on your Roku remote (with content that supports instant replay)
      • On mute – captions appear only when volume is muted.

        • Note: The "On mute" selection is not available on all Roku devices.

    For channels that use the closed captioning settings available on your Roku device, closed captions can often be turned on or off during playback.

    Note: Not all channels make this feature available.

    1. After playback begins, press the Star button options button on Roku remote on your Roku remote to open the Options menu.
    2. Scroll up or down and locate Closed captioning.
    3. Use the left or right button on your remote and choose when captions appear.
      • Off – captions never appear
      • On always – captions always appear (when available from the service provider). When service providers use their settings, closed captions are activated within their channel.
      • On replay – captions appear only after pressing the Replay button replay button on Roku remote on your Roku remote (with content that supports instant replay)
      • On mute – captions appear only when the volume is muted.

        • Note: The "On mute" selection is not available on all Roku devices.

    When closed captions are turned on or off during playback, the setting is retained for future programs.

    For full information on this, you can take a look at this link: How do I enable closed captioning? | Official Roku Support

    Hope this helps! Let us know if you have any other concerns.

    Many thanks,

    Mary

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    Lashelle69 

    Thanks for the inquiry.

    When pressing the * button on the home screen. Make sure that you are selecting a channel tile to open the options menu. If you are on the left hand side Roku menu, the * options will be greyed out as there will not be any options for those selections as there are in the channel tiles.

    Please keep us posted.


    Thanks,
    Danny

    • julia1's avatar
      julia1
      Newbie
      6 years ago

      I have the same problem. I cannot move the button to choose a channel or the option button

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        6 years ago

        julia1 

        Thanks for the note.

        What Roku model device do you have? If your remote is an IR remote, make sure that there are no obstructions to the IR receiver on the Roku device. Your remote should have a clear line of sight to the Roku device.

        For more information regarding troubleshooting steps for an IR remote, visit our Support page here: How do I resolve problems with my Roku IR (infrared) remote?

        Please keep us posted.


        Thanks,
        Danny

    • BennyshaJ's avatar
      BennyshaJ
      Newbie
      5 years ago

      Shouldn’t the star button also give you options to adjust the brightness, set a timer, etc while on an app? Because the feature isn’t working for me.

      • Pv3's avatar
        Pv3
        Newbie
        5 years ago

        This is exactly my problem too. It suddenly stopped working. To be absolutely clear, the * button usually brings up the shortcut menu on the left of the screen to change picture settings, set timer etc. Now the menu does not show up. Same channel same app, so please stop saying it is channel dependent - we know this. We have been using the tv obviously. It will still activate the accessibility setting if I double-click it, which means the tv still knows the button exists. To make it clear, let’s assume I’m on Netflix. If I hit * it usually brings up the shortcut menu. That stopped working.

    • Jude2016-'s avatar
      Jude2016-
      Newbie
      6 years ago

      I don’t understand how to get captioning on Netflix with my Roku remote

      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert
        6 years ago

        While playing a program on Netflix, press the up cursor key it will show what looks like quote box in the left upper corner, highlight the box and click on it will drop down a menu in the right corner will you can turn on and off the CC.

  • renojim's avatar
    renojim
    Community Streaming Expert
    6 years ago

    If the word Options is greyed out then that's the indication that the button will do nothing.  What/who told you to press Options to obtain a code?

  • jj60025's avatar
    jj60025
    Newbie
    4 years ago

    A few observations:

    (1) As regards getting a new code, the only directions I could find in other discussions said that you have to do a factory reset.  I found the page OP refers to, where the author says the Options menu has an entry for requesting a new code.  But based on the activation process that page describes, I believe it is outdated and no longer valid.  So the information OP found was inaccurate.

    (2) It IS accurate to say that the Options menu is context-sensitive -- that is, the star button will open different menus if you are on a channel, IN an actively streaming show, etc.

    (3) Grayed out, but still works.  This is my experience:  I put in a new box, and wanted to rearrange the tiles.  I forgot how, but saw guides say "press the star/options button."  But Options is grayed out.  What's more, when I select a channel, Options is STILL grayed out (I believe that is a problem).  Fortunately, though, it still opens the options menu for me even though it's grayed out.  So I select a channel, press the star button, and proceed with moving the tile.