Spectrum remotes stopped working with TCL TV
This morning my three Spectrum silver remotes stopped working with both of my TCL TVs. A Reddit Post solved it for me: https://www.reddit.com/r/Spectrum/comments/16t31yy/spectrum_remote_pairing_is...
Forum Discussion
Hi, flathcliff JeanInTN!
Welcome, and thank you for raising your remote issues with us. Worry no more, as we will be more than willing to forward your concern to the appropriate Roku team for further review.
Kindly provide us the following requested details below so we can escalate this effectively:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Brand, model, and serial number of the remote:
- A photo of your remote:
We'll be looking forward to your responses as we are eager to find you the best resolution possible. In the meantime, your patience and understanding are highly appreciated.
Best regards,
Carly
TCL model 43S450R
Hardware ID G182X
Serial number X0100X8EUS9
Software version 12.5.0 build 4176-CG
Device ID SOYKD358EUS9
I'm using a Charter brand remote from my cable company (now called Spectrum); according to the photo on their website it's model 1060BC2/1060BC3. I'm using a laptop to post this so I can't easily get a photo of my remote, but here's a photo I found online which looks just like what I have. The other code someone posted in this thread yesterday works for me, and I'm back to normal for now. But please supply this code to Spectrum and the other TV providers as well as to the TV manufacturers. And please DON'T let future software updates cause this to happen again.
Thank you so much for providing us with the requested details. Since each remote is manufactured uniquely, this will make it easier for our Engineering team to look into your concern thoroughly. This will also assist our team in identifying the fundamental root of the problem you're currently experiencing.
We will definitely notify the Community as soon as our Engineering team provides additional details and updates. We really appreciate your cooperation, understanding, and patience while we work on this in the interim.
Feel free to let us know if there's anything else we can be of assistance with aside from this, and we'd be more than happy to continue doing so.
Best regards,
Carly
Here is my info.
- Roku model: 43S405
- Roku serial number: YN00A1367944
- device ID: 8L500A367944
- OS version: 12.5.0 build 4176-30
- Remote brand: Spectrum/Charter
- Remote model: 1060BC2/1060BC3
I wouldn't even bother giving them the info they are asking for. This latest update killed everything. They just need to rollback to the previous. In fact, I'd take the firmware that came with the TV over anything they have updated it to since.
randl Try the 11463 code and you should be good to go.
11463 is a partial fix that doesn't help me much - no navigation buttons, no exit, etc. I still need the TV remote to select streaming services, to navigate within a service, etc.
I had better luck with 11780. That restores all but OK/Select (so I still need the TV remote). Agree that TCL has to correct this.
