Spectrum app disappears from Home screen after opening
Every time I want to use Spectrum I have to do 'research' to open app, instead of the app showing on Home screen.
Forum Discussion
Hi tnowen
It is great to have you here in the Roku Community!
We understand you are having trouble accessing the Spectrum channel, which does not show on your Roku device. Instead, you'll need to search for it to open it. We appreciate the steps you have taken to resolve the issue.
We are interested in learning more about the problem you are experiencing, and we need more details.
- When did you notice the issue started?
- Are there any recent changes to the setup or settings of your Roku device or network provider that could contribute to the problem?
- How did you subscribe to Spectrum? Directly with Spectrum? Through Roku? Through some other service (Amazon, Sling, Google, etc.)?
- How are you attempting to access your Spectrum? On the dedicated Spectrum channel app? Through The Roku Channel?
With more detailed information, we'll be able to assist you further.
Thanks,
Chel
We've started seeing reports of individual installed channel apps not being shown in the home page channel grid. These channels can be found and accessed via a channel search but this method is not very convenient.
This has been reported with a number of different installed channel apps, so it may be a random glitch not tied to any particular channel app.
Two methods have been suggested as means of removing the channel app in the hope that a re-install will now be visible in the home page channel grid. Note that these methods remove the channel app itself from your Roku account, but do NOT cancel any paid subscription you may have for this channel.
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VIA ROKU REMOTE APP ON ANDROID AND IOS DEVICES
When in the Roku remote app on your mobile device:
• At the bottom of the first screen, click "Devices", and if necessary connect to one of your Roku devices.
• In your connected device display click on "Apps on Roku".
• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).
• Click on "Remove" and confirm.
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VIA ROKU "CHANNEL INFO SECRET SCREEN"
[Caveat: "Secret Screens" are not officially supported by Roku, may not work on all models, and may be withrawn without notice.]
CAUTION some of the items listed here are required for Roku operation. Be sure you ONLY remove installed channel apps.
• Accesss the CHANNEL INFO screen using the remote: Home (5x), Up (2x), L, R, L, R, L
• Scroll down the channel app list to find the channel you want to remove
• Select, then Remove Channel, then Home
• Restart: Settings/System/Power <if present otherwise skip>/System restart
I have previously tried to remove and reinstall the Spectrum app and restarted the Roku TV. All to no avail.
tnowen, a couple of things. - you may have already tried this, but just making sure:
- When you remove and reinstall it, make sure you perform a "System restart" from Settings->System->Power after you remove it and before you install it again.
- Install it from the "Streaming Store" on your Roku device and not from the website or app.
