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madtown09's avatar
madtown09
Channel Surfer
2 years ago

Sofabaton X1 with Stick+ and Poor Support from Roku

I had a Logitech Harmony w/hub that I loved, but periodically it would have limited function, especially after I got a TV newer than the last software update from Logitech before they killed it.  Thursday last week it suddenly couldn't control the Roku Stick+ in my living room, so I figured it was time to be done.

Just got an X1 at discount as the X1s have come out.  I would not get it to work with the living room stick+ no matter what.  So, i tried to set it up on the one in our bedroom and, voila.

Not both devices are 3810x with he same SW (12.5.5:4174).  I contacted through chat and support basically said neither should work and it paired "accidentally".  Now, I've had my Harmony since 3 years, and it worked with many sticks including this one just fine.  

I called support, and was put on hold and dropped twice as I didn't find the online support explanation of "you are lucky it works at all" sufficient.  I have to say, if nobody in Roku can give a better explanation, then they've lost any future business from me.  I should add that the X1 uses Wifi, so I don't see why its any different than any other service (Alexa, Home, etc.) controlling the Stick+.

remotes

4 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    The Harmony Hub and Echo devices use an IP based connection like the mobile app (Roku RF remotes use Wi-Fi direct).  It looks like this remote has a hub, so maybe it can work the same way?  Have you asked Sofabaton?

    I would echo that you're lucky it works at all.  🙂  The general information is that only Roku voice remotes work with Roku sticks and I really think it's up to the remote manufacturer to offer support rather than Roku.

    • madtown09's avatar
      madtown09
      Channel Surfer
      2 years ago

      That's exactly how it works I'm sure.

      The point I have is 2 identical devices have different responses, and Roku support literally said it "paired accidentally". Accident it was not.  I would think if you have an API defined it would work.

      Anyways seems both devices are now out of warranty so it might be a mute point.  I can swap them around for now and just enjoy the function with a little inconvenience and hope it sticks.

       

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        There is one other thing that I hesitate to mention because it may have nothing to do with it, but some developers are reporting that they can no longer issue ECP commands to their devices.  There seems to be no rhyme or reason to the affected devices or at least nothing Roku has admitted to.  You can follow that discussion here.