Forum Discussion
This has been happening to me also. I've removed the Roku channel and re-installed it, attempted to delete the offending programming - usually OAN, Fox, Newsmax etc., all programming my elderly father watches while staying with me and the shows remain.
Last month, Roku placed these and similar programs in the Featured live TV line and apparently, enough people complained and asked that the shows be removed. it took a bit, but Roku finally removed the unwanted content. It appears it's time for that to happen again.
Also, I'd like an option that once a channel - OAN for example is removed - it CANNOT be resurrected. I block that BS for a reason. I DO NOT want it. How do I get this point to stick with the folks at Roku??!!
Hi Philski2,
Thank you for keeping us posted here in the Roku Community!
We understand you are having problems permanently removing content from your Recently Watched section. We would be happy to look further into this issue, but we need more details.
Please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID. When you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID.
Once we have this information, we will be able to investigate further.
Best regards,
Eunice
- Dacombs2 years agoReel Rookie
I am having the same issue.
Here is the information you needed.
3930x-Roku Express
X00400D7SKHT
S00820A7SKHT
12.5.5 Build 4174-AE
ID HT-067-653
- RokuEuniceL2 years agoRetired Moderator
Hi @Dacomb,
Greetings from the Roku Community!
We appreciate you providing these details. We will work with you to know what went wrong so we can assist you further and fix the issue.
For us to better understand the issue you are experiencing, please provide us with additional information:
- What are the troubleshooting steps you have taken so far?
- Is the issue happening on all content or channels, or is this isolated to the Roku Channel only? (Specify)
- Can you provide us with a photo of the running issue as our reference?
In the meantime, you can try removing the affected app, restarting your system, and adding the app again to see if that fixes the issue.
We look forward to hearing from you and looking closely into this issue. Thank you!
Kind regards, Eunice
- Philski22 years agoChannel Surfer
Eunice - I've taken the app off and added it back on my TV and that does nothing. I've also gone online to my Roku account to the live channel. I can temporarily remove the offending trash from the recently watched line, but after a short time, it returns - even on my online Roku account. It's almost as if these programs are resistent to being taken off. If their programming weren't so flawed and erroneuos, I wouldn't have a problem keeping it in the queue. However, it's nothing but a bunch of misleading lies and misinformation. I DO NOT want it on my TV - PERIOD!
- Philski22 years agoChannel Surfer
Eunice -
My Phillips Roku TV is model # 32PFL4664/F7A. Software version is 12.5.5 Build 4174-63 and the Tracker ID number I got when I tried to remove the Recently Watched content on the Roku Channel was ID 70-069-214.
Basically, I want to remove Newsmax2, OAN, Real America's Voice, Fox News Now or any other right wing **bleep** from the See All line on the recently watched segment from the Roku channel that my elderly father watches when he's staying at my house.- RokuEuniceL2 years agoRetired Moderator
Thank you for providing these details here in the Roku Community!
We apologize for any inconvenience this may have caused you. We have forwarded your concern and information to the appropriate Roku team for further investigation and to fix the issue as soon as possible. We are dedicated to finding a solution to your concerns, so please don't hesitate to let us know if there is anything else we can do to assist.
Your patience and understanding are highly appreciated in this matter.
Kind regards,
Eunice- Dacombs2 years agoReel Rookie
Thank you! Nothing you suggested worked so I appreciate you forwarding on the issue,
Deb