Forum Discussion

ggcastro's avatar
ggcastro
Channel Surfer
5 years ago

Sharp TV keeps looping

Hi Danny, I’m in the same situation as him. My Sharp TV Model CL-65Q7300U only shows the (SHARP ROKU TV) over and over in loop on the screen and never comes up. It started yesterday after I paused ...
reboot loop
ggcastro's avatar
ggcastro
Channel Surfer
5 years ago

Is there a way to escalate or call someone to talk about my issue? I posted this problem here and no answers at all in the last 3 weeks.

 

Is that a number I could call? I cannot watch TV for more than a month already!!

 

Any help is really appreciated!!

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

ggcastro

Thanks for the post.

Did you follow the troubleshooting steps that @MaryFranco provided when she responded to your last post?

If you are still unable to resolve the issue after that, it's possible that the issue you are experiencing is related to your hardware. Have you tried contacting Sharp support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: http://www.sharpusa.com/CustomerSupport/ContactUs.aspx or at 1-888-935-8880.


Thanks,
Danny

  • ggcastro's avatar
    ggcastro
    Channel Surfer
    5 years ago

    Hi Danny, thanks for the answer.

     
    Yes, I followed what Mary and others from this community advised me to do in my TV as troubleshooting processes.
    All the power off, remove from the power outlet, wait and turn it on again didn’t work.
    The reset button pressed for 15 seconds, 30 seconds, 60 seconds, 120 seconds didn’t work as well.
    The power button pressed for 12 seconds, 15, 30, 60, and 120 seconds didn’t work also.
     
    I just called Sharp and they said they cannot help because the TV is out of warranty. Yes, of course is out of warranty, it was purchased in 2018!!
    They asked to call Roku for help because seems like it’s an OS issue, not a hardware issue.
     
    Is that any way you could help me? The TV has less than 3 years of use. Pretty much Sharp is saying to buy a new one, which is unacceptable for me.
     
    Any help is much appreciated!!
     
    Thanks in advance.
     
    Regards
     
    Gilberto Castro
    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      ggcastro

      Thanks for the follow up.

      I have passed along your concerns to the appropriate Roku team for further investigation.

      Once I have more information, I'll be sure to update this thread.


      Thanks,
      Danny

      • ggcastro's avatar
        ggcastro
        Channel Surfer
        5 years ago

        Thanks a lot RokuDanny-R for all the help!!