Forum Discussion

KittyJade16's avatar
KittyJade16
Reel Rookie
2 years ago

Settings Button Not Working On Remote Or App

I connected on the mobile app and it still won't work when I have an app open. Do you know what to do then?

iOS
mobile app
Mobile App Remote
Sign in to your account
The Roku Channel on mobile

1 Reply

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi KittyJade16,

    Welcome to the Roku Community!

    Thanks for getting in touch with us about the issue you're experiencing with the Roku mobile app. We're eager to understand the issue in more detail and provide assistance. When you mention "Settings," could you provide additional information? Are you receiving any error messages?

    We also recommend reinstalling the app and then trying again to see if you're still having the same issue.

    Thanks,
    Rey