Forum Discussion

iressler's avatar
iressler
Reel Rookie
2 years ago
Solved

Selling my TV to someone and need to virtually reset my TV so they do not have access to my apps

I am selling my TV to someone this weekend who is picking it up from an apartment I am no longer living in. Since I am not there to physically sign out of each app I downloaded (YouTube TV, Hulu, Netflix, etc.) is there another way I can make sure the buyer won't be able to access my subscriptions?

Thank you!

  • andyross's avatar
    andyross
    2 years ago

    Unfortunately, no. Removing it from your account should still prevent any access. Does someone have access to the TV? If so, they can do the reset. It's in Settings/System/Advanced system settings/Factory reset. You then type in a code shown on-screen.

3 Replies

  • andyross's avatar
    andyross
    Roku Guru
    2 years ago

    Factory Reset the TV first. Then login to your account on the Roku website, and scroll down to the device list. Remove the TV.

    • iressler's avatar
      iressler
      Reel Rookie
      2 years ago

      Is there a way for me to factory reset without being in the same physical location as the TV? I am not in the same state as the TV so I can only reset virtually.

      • andyross's avatar
        andyross
        Roku Guru
        2 years ago

        Unfortunately, no. Removing it from your account should still prevent any access. Does someone have access to the TV? If so, they can do the reset. It's in Settings/System/Advanced system settings/Factory reset. You then type in a code shown on-screen.