Forum Discussion

Botbonker's avatar
Botbonker
Reel Rookie
2 years ago

Roku Wont Pause on any of the apps.

My Roku won't pause videos on Plex, Emby, and YouTube. The video will blink for a second then immediately restarts the video. It's up-to-date and I have restarted a few times. Any suggestions?

Model 3941X2 - Roku Express 4K+
Serial number: X02200K4JTE7
Software version: 12.5.0 Build 4178-E4
Uptime: 3 days 5 hours 22 minutes

7 Replies

    • Botbonker's avatar
      Botbonker
      Reel Rookie
      2 years ago

      Ok, I tried the remote through the app same issue. Also yes it is the og remote.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Hello! Botbonker,

        Thanks for the post,

        We appreciate you reaching out to us. We're pleased to assist.

        A system restart is the least invasive reset method. Instead, a system restart is performed by removing the power cord from your Roku device for at least 10 seconds before plugging it back in. If reaching the power cord is inconvenient, you can also use the instructions below to perform a system restart from the Settings menu and control your Roku device with the remote or the free Roku mobile app for iOS® or Android.

        1. Press Home  on your Roku remote
        2. Scroll and select Settings
        3. Select System
        4. Select Power. If you do not see a Power submenu, skip to the next step.
        5. Select System restart

        In either case, your Roku device will complete a system restart and hopefully return to normal operation after a moment.

        Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

        Thanks,

        Arjiemar