Forum Discussion

Cardaub's avatar
Cardaub
Reel Rookie
2 years ago
Solved

Roku won't connect to wireless

Its been 4 days now that my roku cannot connect to my wireless. It's been connected for 3 years fine.  It says the strength is excellent.  But won't connect to it.  All my other wireless devices are ...
tv & player wifi
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Cardaub,

    Thanks for the response!

    Some Roku devices are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network to which the device can connect. You can check your device model by navigating to Settings > System > About.

    You can also try configuring your router and using wireless channels 1, 6, or 1,1, which are the preferred channels. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

    If you need help modifying your router settings, contact your internet service provider's customer support team. Since they are trained in configuring their wireless gateway, they might be able to help you with this matter. 

    Please let us know how it goes.

    All the best,
    Chel

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi Cardaub,

Greetings from the Roku Community!

We want to learn more about the problem you are experiencing connecting your Roku device to wireless networks. Are you encountering any error messages or error codes? What troubleshooting steps have you taken so far to resolve the issue? In addition, who is your ISP? (Internet Service Provider)

By providing additional details, we'll be able to assist you further.

All the best,
Chel

Cardaub's avatar
Cardaub
Reel Rookie
2 years ago

It just says cannot connect.  I've restarted the roku and router many times.  My isp is spectrum

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Cardaub,

    Thanks for the response!

    Some Roku devices are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network to which the device can connect. You can check your device model by navigating to Settings > System > About.

    You can also try configuring your router and using wireless channels 1, 6, or 1,1, which are the preferred channels. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

    If you need help modifying your router settings, contact your internet service provider's customer support team. Since they are trained in configuring their wireless gateway, they might be able to help you with this matter. 

    Please let us know how it goes.

    All the best,
    Chel

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Cardaub,

      Thank you for your patience and effort on this!

      We'll contact you privately here in the Community to gather more details. Please keep an eye on your inbox; we'll be in touch soon.

      All the best,
      Chel