Forum Discussion

helloitsmeagain's avatar
helloitsmeagain
Newbie
4 days ago

Roku won't connect to the internet

I'm having issues, tried factory reset got to set up and it won't let me connect to the internet. Does anyone know how to fix this?

tv & player wifi

1 Reply

  • RokuFelipB's avatar
    RokuFelipB
    Community Moderator
    2 days ago

    Thanks for reaching out, helloitsmeagain​ 

    We understand you're having issues with your Roku device that won't connect to the internet. Can you confirm what error message and code appear on your screen? Also, a photo would be a great help.

    If you run into this kind of issue, give these steps a try:

    1. Double-check your Wi-Fi and password.
    2. See if things work better on a different device.
    3. Reboot your Roku device: Kindly turn off your Roku by unplugging it, wait a few seconds, then plug it back in to restart it.
    4. Try unplugging your router and modem, then plug them back in.

    You can find more info here.

    We'll anticipate your reply!

    Roku Community Team