Forum Discussion
A warm welcome here in the Roku Community, martinav!
Thank you for raising your concern about the detection issues you've recently observed on your Roku remote and we'd be happy to suggest steps to help you troubleshoot it.
We recommend resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again to see if this resolves this.
Please keep us posted on how it goes and we'll continue assisting you from there.
Best regards,
Carly
I reset it as described, and in less than a minute, it started flipping out again.
- RokuCarly2 years agoCommunity Moderator
Thanks for confirming, martinav.
In this case, we'd be happy to coordinate this with our Support team for further clarification and assistance. With this being said, kindly check your inbox. We will send you a Private Message to gather additional personal information such as the email address associated with your Roku account and more.
In the meantime, you can use the Roku Mobile app as an alternative to your physical remote. This works well with all of Roku's streaming devices and has a private listening feature.
Best regards,
Carly