Roku ultra remote blinking green and battery icon popping up on tv every few seconds.

Hello, 

Here's all the details:

Device Model: ROKU ULTRA - 4802X

Serial Number: X01000PR1C01

Device ID: S0DA223R1C01

Software Version: 12.5.5 (build 4174-C2)

Tracker ID: 01-162-279 

I've attached an image of the pop-up: The remote shows a blinking green light, signaling constant attempts to reconnect every few seconds. Moreover, the TV battery pop-up keeps appearing regularly, making the remote inoperable whenever it's on the screen. This problem has been ongoing for a week now, despite having the ROKU for about two months. Please address this issue urgently