Like you i have the same problem but with the remote pro that has re chargeable batteries and i have done like you all the resets. I have a samsung smart tv and i really do not like using it. I agree this has to be something to do with them but i get the drill of reset reset factory reset and waste hours of time. I really wish they would at least check this once a day as you posted this 12 hours ago and yet no reply.
Hello PineappleBum rdcrds4
Thanks for posting in the Roku Community!
If the issue persists from your device after attempting the suggestions above by @RokuLianna, we'd like to take a closer look to see if there's anything else we can suggest to help. Can you please provide the serial number/device ID on your Roku device that is paired with the remote?
Please keep us posted with the detail.
Regards,
Karla
SN: SODA22966TD5
Model: 4802X
rechargeable voice remote came with it
Model 4802RW serial number is X0100000EUH6 software version 11.5.0
Device ID SODC2290EUH6
Now i have spent 3 days on this 3!!! it is the remote. charged it again for 4 hours like i was told i did a hard reset etc and it still does this. Are we going to try everything for weeks and weeks?
Its not even a month old. You can't change the battery on these or maybe that would work!
Model: 3810X
SN: 233163202553
The remote has literally this morning just burned through its second brand new set of batteries in a week.....
i used chat on here and they're sending me a new remote. Not on this part but on roku.com and open chat support.
