Roku Ultra disconnects from airplay every free minutes
I have been using screen mirroring from my iPhone to Roku ultra but recently Roku ultra disconnects from Airplay after 5 min. Please advise.
Forum Discussion
I’ve been having this issue for at least a year now with every Roku device I use. No resolution. Roku continues to insist that it’s an iPhone issue but I’ve continued to isolate the issue to the Roku devices. I’ve used multiple Apple devices. Multiple Roku devices. Issue is only temporarily resolved when I restart.
Thanks for posting here in the Roku Community, Loim!
We apologize for any inconvenience this may have caused you, we completely understand how difficult it is to deal with an Airplay issues on your Roku Ultra. Don't worry; we're here to assist.
To help us investigate further, please tell us more about it.
- What is the exact behavior of the issue?
- What troubleshooting steps you have tried so far?
- What iOS devices are affected by this issue?
In the meantime, could you please send a photo or short video clip of the issue so we can examine it more closely?
We are looking forward to your response.
Thanks,
Emman
Same issue persists regardless of how many times I reset. It’s a Roku issue and not an iPhone issue. It started about a year ago or so.
Hey, Rarara.
Glad to have you join us here in the Roku Community!
We understand that you're still experiencing the issue after attempting several resets. We apologize for this inconvenience and are here to investigate.
Your assistance is helpful for this investigation by providing the following details:
- Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
- iOS Version and iPhone Model
We're anticipating your prompt response.
Best,
The Roku Community TeamYou guys can’t figure this out (shameful) but someone on Reddit did:
“Just to outline how I did it. Here ya go:
Enter the Platform Secret Screen by pressing Home button 5 times followed by FF>Play>Rewind>Play>FF.
(For some reason on this step, Paramount+ app kept opening, so I had to delete it and try it again lol 😆. Hopefully you don’t get random apps opening on this step.)
2. Once you’re in the Platform Secret Menu, select the IPv6 Secret Screen in the lower right of the menu.
3. In the IPv6 Secret Screen select Toggle IPv6 to disable it. Press OK on that and IPv6 Status in the upper left of the screen should change from Enabled to Disabled.
4. Restart/reboot your Roku.
Hopefully that works. Let me know how it goes for you. I only had to do this once and AirPlay is still working.”
