Forum Discussion

A_Nelson's avatar
A_Nelson
Newbie
2 years ago

Roku Ultra disconnects from airplay every free minutes

I have been using screen mirroring from my iPhone to Roku ultra but recently Roku ultra disconnects from Airplay after 5 min. Please advise.
tv & player features
Loim's avatar
Loim
Reel Rookie
10 months ago

I’ve been having this issue for at least a year now with every Roku device I use. No resolution. Roku continues to insist that it’s an iPhone issue but I’ve continued to isolate the issue to the Roku devices. I’ve used multiple Apple devices. Multiple Roku devices. Issue is only temporarily resolved when I restart. 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    10 months ago

    Thanks for posting here in the Roku Community, Loim!

    We apologize for any inconvenience this may have caused you, we completely understand how difficult it is to deal with an Airplay issues on your Roku Ultra. Don't worry; we're here to assist. 

    To help us investigate further, please tell us more about it.

    • What is the exact behavior of the issue?
    • What troubleshooting steps you have tried so far?
    • What iOS devices are affected by this issue?

    In the meantime, could you please send a photo or short video clip of the issue so we can examine it more closely?

    We are looking forward to your response. 

    Thanks,
    Emman

    • Rarara's avatar
      Rarara
      Newbie
      9 months ago

      Same issue persists regardless of how many times I reset. It’s a Roku issue and not an iPhone issue. It started about a year ago or so.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        9 months ago

        Hey, Rarara.

        Glad to have you join us here in the Roku Community!

        We understand that you're still experiencing the issue after attempting several resets. We apologize for this inconvenience and are here to investigate.

        Your assistance is helpful for this investigation by providing the following details:

        • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
        • iOS Version and iPhone Model

        We're anticipating your prompt response. 

        Best,
        The Roku Community Team