Forum Discussion

MSM13's avatar
MSM13
Reel Rookie
3 years ago
Solved

Roku ultra device serial number not same as on line s/n in my account

My new Roku Ultra serial number on unit IS NOT the same as registered device on my Roku online account ??
  • renojim's avatar
    renojim
    3 years ago

    For reasons only Roku can fathom, Roku devices have two unique numbers and at times they're both referred to as "serial numbers".  Check under Settings->System->About and you should see both numbers listed as "Serial number" and "Device ID".  One of those should match what shows up under your linked devices.

EJ4's avatar
EJ4
Newbie
2 years ago

Do you need to get to "settings > system > about" from the TV? I don't see those options on the web.

renojim's avatar
renojim
Community Streaming Expert
2 years ago

EJ4, yes.  Press Home on your Roku remote a few times and you'll see the menu on the left of the screen.  Select "Settings", press OK,  select "System", press OK, select "About", press OK.

To see the devices linked to your Roku account online, go to https://my.roku.com and scroll down to "My streaming devices & TVs".