The 4640X is a series of the Roku Ultra player, not a Roku TV. Find the TV model number and search the community for assistance for your specific issue.
Start a new post if you are unable to find a thread with an identical issue for your specific TV model and series.
Good luck.
Cheers!
Thanks but I think you misunderstood. I have the Roku Ultra on a smart tv. I don’t use the smart tv but the Roku for streaming. However now I’m forced to use the smart tv’s apps instead. 😞
Oops! Just saw you next post. I am not sure if the initial issue was an app issue for something else, it was the Roku app that we tried.
Now it’s just I a repeat loop never exiting the reboot loop. I tried the reset button, leaving it unplugged for a few hours and hold the reset while plugging in, etc. Sadly nothing is working, it just keeps rebooting.
UPDATE: I just left it rebooting and after a long time (1/2 hour?), it finally got to recovery mode in some other language. I’m not sure if I chose the right option, but I chose update. It ran through the routine, rebooted and then started rebooting again and again. 😞
I guess I try factory reset if it get to recovery mode again.(?)
UPDATE #2: Well I am making some progress, I can regularly get to Recovery mode now. It takes four or five reboots and get there. However nothing in recovery mode seems to work. I tried update now and it just did the same . Then I tried Factory reset and it ask a few things and then reboots and loops again but then comes to a screen which says it’s going to reinstall the software but doesn’t seem to work. Just reboots again and again until we are back to the recovery mode. 😞
I just got off a chat with Roku support. In the end I was told to buy a new Roku. I questioned why, basically Roku send out an update and now I have to buy a new Roku? The response was that they added features that my 4640x couldn’t handle.?! 🤬
EDIT: For anyone reading this I just wanted to post a follow up. Even though the Roku rep I contacted via their iPhone app was completely useless and wrong, I am happy to say that the moderators here were GREAT and help me getting my issue resolved. A+ customer service from them.
The Roku 4640 is still supported. It has the same processor and hardware as other Roku models that are unaffected by the update. https://developer.roku.com/docs/specs/hardware.md
I would initiate another support chat, inform Roku support what this other clown support tech told you and request some sort of discount on a new Roku device if the official response is going to be "too bad, we broke it, so buy another one."
While you device is older/old, and you would likely benefit from a newer device, this response from Roku is unacceptable. (and likely just an uninformed customer representative assigned to online chat duty).
It is entirely possible that you may just have a device failure, but if Roku is informing you that their update was the cause of the failure, they should be able to revert it back to the last stable version while they investigate.
