Forum Discussion

Newbie

6 months ago

Solved

Roku tv won’t connect to network after failing to update

When I turned on the tv it was trying to update then gave me error 014. It won’t connect to my network that shows available

RokuRiamie-D
6 months ago
Hey Msamy75,

Thanks for the post!

We get that your Roku TV is not connecting to your internet service. We're here to help.

Try the following:

Make sure you are using the right network and password.

Check if other devices can connect to the same Wi-Fi® network.

Restart your Roku TV.

Restart your router.

Test your Wi-Fi signal. Learn how to improve your wireless connection.

Tip: You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with it.

Hope this helps.

Roku Community Team

Community Moderator

6 months ago

Thanks for the post!

We get that your Roku TV is not connecting to your internet service. We're here to help.

Try the following:

Make sure you are using the right network and password.
Check if other devices can connect to the same Wi-Fi® network.
Restart your Roku TV.
Restart your router.
Test your Wi-Fi signal. Learn how to improve your wireless connection.

Tip: You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with it.

Hope this helps.

Roku Community Team