Forum Discussion

MCR's avatar
MCR
Newbie
5 years ago
Solved

Roku TV stuck on set up language screen and remote won't work

I am in a similar situation with my TCL Roku TV (65r617}.

Originally, WiFi suddenly failed to see any networks. After troubleshooting, I did a factory reset. Now the remote will not operate, other than power. The TV is still stuck on the language selection menu.

I tried to pair the remote with fresh batteries repeatedly. 

I suspect that the TV's WiFi receiver has failed, but surprised that the remote can't work via IR for the initial setup. 

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi lavaristownsray,
    Thanks for your first post in the Roku Community!

    We appreciate you letting us know about the issue you are experiencing with your Roku remote. We apologized for the inconvenience this has caused.

    What type of remote are you using? What troubleshooting steps have you taken so far to try to resolve the issue? If the remote will only control on/off but can't scroll, try resetting the remote: Remove the cover on the back of the remote and long-press the reset button that you will find near the top.

    For further insight, please visit our Support page here: How to fix your Roku voice or simple remote that is not working.

    Keep us posted on how it goes.

    Best regards,

    Chel

  • colorunr's avatar
    colorunr
    Newbie
    4 years ago

    If your Roku TV is stuck on the language screen, and the remote will only control on/off but can't scroll, try resetting the remote: Remove the cover on the back of the remote and long-press the reset button that you will find near the top.

    This fixed it for me. Apparently, the factory reset unpairs the remote with the TV, but the IR function (which controls on/off) still works.

    • Ayebeeslife's avatar
      Ayebeeslife
      Newbie
      4 years ago

      Everyone this is the solution right here...by far the best answer on here if you did a factory reset!!

    • Jxjpenguin's avatar
      Jxjpenguin
      Newbie
      4 years ago

      I removed the back but i think mine is an older model and mine is stuck on language screen, so what do i do then?

       

      • TLoh73's avatar
        TLoh73
        Newbie
        3 years ago

        I have tried all the suggestions here and nothing has worked. I have a roku premier device set up on my Samsung smart tv., I’ve had the roku device approximately 2-3 years and have never had an issue. It was stuck on the screen saver so I did the reset on the device, I’ve also unplugged it- both of these things several times and it’s still stuck on the “Let’s get started” language screen. 

  • Psyrog's avatar
    Psyrog
    Reel Rookie
    5 years ago

    I am having the same trouble. Did you figure out how to fix this?

    • Visitor45763's avatar
      Visitor45763
      Roku Guru
      5 years ago

      Psyrog , if your tv isn't responding to the remote, you can view the front of your remote through a cell phone camera to see if the IR is actually luminating. (For some reason you can see that through a phone's camera.).

      That would clarify if the remote's not working, or the tv's sensor failed.

      Or, are you saying you have (or had) a wifi problem? Are you stuck on a setup-language screen? How/why did you get there? 

      There is a factory-reset pinhole button on the back of the tv. Your tv's manual will explain how to use it (google your tv model to find the manual). I'm sure there are videos showing how to do it, probably applicable to all models. 

      • tianiray's avatar
        tianiray
        Reel Rookie
        3 years ago

        Which kind of remote do you have? If you have the remote with the voice control. Hold the back arrow and home button at the same time. You’ll see a green light flashing on the remote on the TV screen, an icon with a remote will load up on the TV and it should pair.

  • sgphipps1's avatar
    sgphipps1
    Newbie
    3 years ago

    I had this same problem. I could not get passed the language selection page. I tried unplugging the TV and doing a full reset to no avail. I remembered I had another WiFi Roku remote. So, I got that, and was able to complete the setup. The problem for me was a bad remote Roku remote.

    • TiJo's avatar
      TiJo
      Reel Rookie
      3 years ago

      My voice remote was draining the battery so I did a factory reset. Now I can't control the Roku Express with my phone app or the remote. It is stuck on the language selection screen. Is there any way to address this?

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        TiJo, did you pair the remote again?  If it has a pairing button on the back or inside the battery compartment, press and hold it until the light on the remote starts flashing.  If it doesn't, press and hold the Back and Home buttons at the same time.  Once the light is flashing, connect the power to the Express.

    • monicabush7267's avatar
      monicabush7267
      Newbie
      2 years ago

      OK so what if you lost your remote before setting up your TV. I can't get past language screen cuz I have no remote and I don't have WiFi at the moment?  Any ideas?

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        monicabush7267, it doesn't matter whether you have Wi-Fi or not.  You need a physical remote to set up a TV.  You can get a voice remote at Target, Walmart, or Best buy, find a universal remote that supports your TV, or contact the TV's manufacturer which most likely isn't Roku.

  • Kshook's avatar
    Kshook
    Newbie
    2 years ago

    I literally just bought a brand new roku express & it won't do anything except show language option It won't let me do any start up I checked batteries,did reset ect and nothing still

    • LeShay's avatar
      LeShay
      Channel Surfer
      2 years ago

      Did you reset the remote yet? That solved my issue. 

      • Kshook's avatar
        Kshook
        Newbie
        2 years ago

        How do I reset remote? I reset the device & even put new batteries thinking may had sent dead batteries