Forum Discussion

mabez's avatar
mabez
Reel Rookie
2 years ago

ROKU TV only showing SOME over the air channels

We have other TVs connected to the OTA channels and no problems. Our ROKU TV will connect to the OTA guide and we can see SOME channels but not all. The ones that don't come through say "No Signal". ...
mabez's avatar
mabez
Reel Rookie
2 years ago

This issue occurs even when we only have just the ROKU TV on and it is receiving some channels just not all. Other ROKU issues on this community have brought up a similar problem- missing channels 2,3,5. So some channels but not all.

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Thanks for the response, mabez.

We understand that the issue persists, as not all the antenna channels show, and we apologize for any inconvenience this may have caused.

In this case, we recommend restarting your Roku device from the settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

After doing so, please try to re-scan the local channels.

We would recommend reproducing the issue again and sharing with us the details below.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • List of missing channels.

Feel free to keep us posted on how it works with the device details.

All the best,
Chel