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Lizh5's avatar
Lizh5
Reel Rookie
3 years ago
Solved

Roku tv MAC address shows wifi hardware missing

My onn roku tv will not try to scan for networks.  Under mac address it states that wifi hardware is missing. I have reset the tv, modem, router, everything.. Wifi is working with excellent signal. Other devices connect perfectly with no issue. I have cox internet. Im using 2.4ghz. I have tried to enter my network manually still does not work. I've tried to disable network pings on the secret menu and all. Reset wifi chip, nothing has worked..  Contacted roku support and they told me to contact tv manufacturer. Did that and all they told me was try to reset tv like I haven't done that already.  Then just said they'd follow up through email.. Im need help!

  • RokuCarly's avatar
    RokuCarly
    3 years ago

    A warm welcome here in the Roku Community, Clawson65.

    We appreciate you for raising your network issues with us, and we'd like to gather more information first before we can provide you with an accurate resolution. 

    May we first know on what Roku streaming device you are having this issue with? In addition, is this the first time you've attempted to connect your device and encountered a problem? Furthermore, refer to our Support article on How to connect your Roku streaming device to the internet using Wi-Fi or Ethernet for further details and instructions.

    We will be looking forward to your response!

    Kind regards,
    Carly

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    • CE4Comma's avatar
      CE4Comma
      Reel Rookie
      9 months ago

      1.  Reset your TV to factory defaults.  This bit is fiddley. It may take more than one reset.  You can navigate to the factory reset via the remote. If you have a reset button on the back of your TV use that.  You may also need to remove power from the device.  

      or

      2. Plug another stick into one of the HDMI ports.  I recommend the Amazon Firestick, but you can stay with ROKU if you want and you will have the same experience.

    • JWS9518's avatar
      JWS9518
      Roku Guru
      9 months ago

      If that solution does not work, then I suggest reaching out to the manufacturer/brand of the TV and see if they can provide some technical support.

  • JW12345's avatar
    JW12345
    Newbie
    9 months ago

    Why is this thread tagged as Solved? It doesn't sound like anyone in here got their mac address back up. I'm having the same issue and none of these "fixes" fix the missing mac address.

    • JWS9518's avatar
      JWS9518
      Roku Guru
      9 months ago

      JW12345 If none of the posted solutions work, it is possible you have a hardware failure in your TV that is preventing the TV to work properly on the network.  If you a particular brand, such as Hisense, TCL or others, you could reach out to their tech support and see if they can help.

  • arevaloyorleny4's avatar
    arevaloyorleny4
    Newbie
    8 months ago

    Mi televisor onn me tira que no se encuentra el hardware para el wifi y ya lo restablesi como de fabrica y nada y no me aparece ninguna red