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Haii83's avatar
Haii83
Reel Rookie
2 years ago

Roku TV can not connect to phone in any way

My onn Roku tv has not been able to connect to my iphone (iOS 16.6.1) for weeks. I can not connect to the Roku app, AirPlay, or HomeKit. I was able to do all of this in the past. I’ve tried restarting my phone, tv, and wifi. I’ve even factory reset my tv and nothing has fixed it. The issue also occurs on my MacBook. Everything is on the same wifi, AirPlay/HomeKit is on for everything. When trying to connect to the Roku app it simply cannot find any devices, and manually connecting it does not work. Both airplay and HomeKit say the device cannot be connected.

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Haii83,

    Greetings from the Roku Community!

    We will be more than happy to look further into this issue that you're experiencing with AirPlay and Homekit. Can you please provide the following information below?

    • Roku TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times).
    • Steps to reproduce the issue you are seeing
    • When did you start seeing this issue occur?
    • Could you send us a photo or video of your running issue?

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

    Thanks,

    John

    • Haii83's avatar
      Haii83
      Reel Rookie
      2 years ago

      I’m not sure what changed as my tv hasn’t updated in 2 weeks but it is connecting to airplay and the Roku app now.

      Thank you for the help!