Forum Discussion

Ownersgetfued87's avatar
Ownersgetfued87
Newbie
2 years ago
Solved

Roku TV black screen but has sound

The owner of Roku know full well that there's a problem with the screen blacking out and will do nothing unless the warranty is still good but if you have had the TV for longer then a year they want you to pay out of pocket to fix it this is a scam people since the owners know about it. It is on them to pay to have it fixed otherwise more people will be cheated out of their hard earned money to fix a problem that the owners know full well about and did nothing about. 

  • RokuMaryEF's avatar
    RokuMaryEF
    11 months ago

    Hi Roku Community users,

    If you're experiencing a blank screen with audio on your Roku TV, don't worry—here are some troubleshooting steps you can try to resolve the issue:

    1. Check the Basics:

      • Power Supply: Ensure that your TV is securely plugged in and that the power outlet is working.
      • Cable Connections: Double-check that all cables (power, HDMI, etc.) are firmly connected to both the TV and your source device (e.g., cable box, game console).
      • Input Source: Make sure your TV is set to the correct input source (e.g., HDMI 1, HDMI 2, AV).

    2. Wake-Up Mode: Some TVs have a “wake up” mode that may cause a delayed picture. Try pressing any button on the TV remote or on the TV itself to wake it up.

    3. HDMI-CEC Settings: Ensure that HDMI-CEC (Consumer Electronics Control) is enabled on your TV. This feature allows devices connected to your TV (such as a Roku or game console) to control the TV and may help resolve display issues. Check your TV's settings and enable the HDMI-CEC option.

    4. Restart Your TV:

      • Power Cycle: Turn off your TV, wait a few moments, then turn it back on.
      • Unplug the TV: If that doesn't work, unplug the TV from the power source, wait 10-15 seconds, and then plug it back in.

    5. Factory Reset (Last Resort): If none of the above steps work, you can try performing a factory reset on your Roku TV. Please note that this will erase all your settings and data, so it's important to be sure before proceeding. You can refer to your TV's user manual for specific instructions on how to perform a factory reset.

    If you continue to experience issues after trying these steps, please consult your TV's user manual or contact the manufacturer's support for further assistance.

    For better visibility and reference, we'll mark this post as solved once the issue is resolved.

    Best,
    The Roku Community Team

  • RokuArjiemar's avatar
    RokuArjiemar
    10 months ago

    Jacquie09,

    Thank you for posting in the Roku Community!

    We appreciate you contacting us regarding the black screen issue on your TCL Roku TV. We are happy to assist you.

    If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

    For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

    For in-depth instructions when making connections, completing the Guided Setup, using features, or configuring settings; refer to the Roku TV User Guide.

    If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer. 

    Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

    Cheers,
    Arjiemar

57 Replies

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  • josephderiso's avatar
    josephderiso
    Newbie
    2 years ago

    I have a 70" Roku TV and the screen went black but everything else still works. It has sound and I can hear the cursor moving when I use the remote. From what I've seen, this is a very common and ongoing problem. My TV is less than 3 years old. It would cost a lot of money to bring it to a repair place to get it fixed. I tried every recommendation to fix the problem and nothing worked. 

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi Community users!

      Thanks for keeping us in the loop.

      If the troubleshooting steps above did not fix the issue, we recommend reaching out to the TV manufacturer, as this may be a hardware issue that requires their expertise. You can refer to this link to contact support directly for your Roku TV.

      We hope this gets sorted out soon. Let us know if you have further inquiries.

      Best regards,
      Janadee

    • ReeseJ's avatar
      ReeseJ
      Newbie
      2 years ago
      My Roku TV TCL just randomly went blank today but I can still hear the sounds. It flashes the logo once I reset the tv but goes back to a black screen. It does that every time I reset it. I tried resetting it, turning it off for a couple of minutes, and unplugging it for a couple of minutes. I don’t what is going on with my tv. Can someone help me?
    • jacquelyncarter's avatar
      jacquelyncarter
      Newbie
      2 years ago

      Same as Reese...My Roku TV TCL just randomly went blank today but I can still hear the sounds. It flashes the logo once I reset the tv but goes back to a black screen. It does that every time I reset it. I tried resetting it, turning it off for a couple of minutes, and unplugging it for a couple of minutes. I don’t what is going on with my tv. Can someone help me?

      • Terik's avatar
        Terik
        Channel Surfer
        2 years ago

        Same thing happened to me last night. Have been trying the basics, reset button on back near cable almost gets it going, the all I get is the voice of the screen reader. Frustrated.

  • skrillamary's avatar
    skrillamary
    Newbie
    2 years ago

    I have a hisense tv and it has sound i turned on the audio reader to help me navigate to see if i can fix it myself and it still won’t work no matter what i do. I’ve had the tv for a while as well it literally happened out of no where. HELP

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      2 years ago

      Hi skrillamary,

      Thank you for posting in the Roku Community!

      I understand that your Hisense Roku TV is stuck on a black screen but you can still hear the audio. This issue may be related to a hardware problem.

      I recommend you contact the Hisense TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. You can reach them here: Hisense TV Manufacturer Support

      Please let us know if there's anything else we can help you with.

      Regards,

      Riamie

  • marely90's avatar
    marely90
    Newbie
    2 years ago

    my tv is a hisense  roku tv and i tried resetting it and unplugging it but nothing happens an the screen remains black and i can hear it i cant see anything on the tv 

  • Mal4romcal's avatar
    Mal4romcal
    Newbie
    2 years ago

    My TV is doing the same thing and it's TCL also. Did u find a solution? 

  • Nreyes00's avatar
    Nreyes00
    Newbie
    12 months ago

    My tv when black and a bunch of lines, still has sound. I’ve only had my tv 5 months. Do I get a refund?? Apparently it’s happens to a lot of Rokus and it’s still being sold? That is an issue. 

  • Jacquie09's avatar
    Jacquie09
    Channel Surfer
    11 months ago

    My tv is also TLC Roku and less than a year old. I called tech support and they gave me some things to try but none worked. The only thing is I don’t have the receipt. The tv was purchased for me by my son last Christmas!! Looks like I am at a loss right now. But I am noticing that TLC Roku brand is doing this. Looks like they have a bad product. They aren’t even trying to fix the problem. I am so sorry that my son purchased this brand.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      11 months ago

      Hi Jacquie09,

      Thanks for your first post in the Roku Community!

      We appreciate you reporting your concern about your TCL Roku TV, which is only showing a black screen but has audio. Don't worry, we are here to assist you.

      We suggest you try the following and see if this works for you.

      • Restart your TCL Roku TV by unplugging it from the power outlet for 10 seconds.
      • Try to plug it into a different power outlet.
      • If the issue persists, contact your TV manufacturer for further assistance. Roku TV Partner Support Contact Information

      Please keep us posted.

      Regards,
      Riamie

      • RokuMaryEF's avatar
        RokuMaryEF
        Community Moderator
        11 months ago

        Hi Roku Community users,

        If you're experiencing a blank screen with audio on your Roku TV, don't worry—here are some troubleshooting steps you can try to resolve the issue:

        1. Check the Basics:

          • Power Supply: Ensure that your TV is securely plugged in and that the power outlet is working.
          • Cable Connections: Double-check that all cables (power, HDMI, etc.) are firmly connected to both the TV and your source device (e.g., cable box, game console).
          • Input Source: Make sure your TV is set to the correct input source (e.g., HDMI 1, HDMI 2, AV).

        2. Wake-Up Mode: Some TVs have a “wake up” mode that may cause a delayed picture. Try pressing any button on the TV remote or on the TV itself to wake it up.

        3. HDMI-CEC Settings: Ensure that HDMI-CEC (Consumer Electronics Control) is enabled on your TV. This feature allows devices connected to your TV (such as a Roku or game console) to control the TV and may help resolve display issues. Check your TV's settings and enable the HDMI-CEC option.

        4. Restart Your TV:

          • Power Cycle: Turn off your TV, wait a few moments, then turn it back on.
          • Unplug the TV: If that doesn't work, unplug the TV from the power source, wait 10-15 seconds, and then plug it back in.

        5. Factory Reset (Last Resort): If none of the above steps work, you can try performing a factory reset on your Roku TV. Please note that this will erase all your settings and data, so it's important to be sure before proceeding. You can refer to your TV's user manual for specific instructions on how to perform a factory reset.

        If you continue to experience issues after trying these steps, please consult your TV's user manual or contact the manufacturer's support for further assistance.

        For better visibility and reference, we'll mark this post as solved once the issue is resolved.

        Best,
        The Roku Community Team

  • Mna0120's avatar
    Mna0120
    Newbie
    11 months ago

    I have a Philips Roku tv and my tv turns on but no picture I can hear sounds but can’t see nothing. Was working perfectly fine last night 

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      11 months ago

      Mna0120-

      It could be that your set's backlight has failed.  If you get real close and shine a flashlight on the screen, can you see that there is a actually an image there?

    • Redelmrose78's avatar
      Redelmrose78
      Newbie
      11 months ago

      My Phillips Roku is doing the same thing, except I have a perfect picture on the home screen. I've tried the unplugging and the factory reset. To my dismay on any app and live TV all I get is the black screen and best of family feud sound

  • Jacquie09's avatar
    Jacquie09
    Channel Surfer
    11 months ago

    I totally agree. My tv is less than a year old. Since I can’t find my receipt I am out of the money that I spent. I will never buy another TLC Roku tv again. I purchased it from Walmart. Been only using it for about six months. I feel cheated out of my money when these folks know that this tv is trash

  • Jacquie09's avatar
    Jacquie09
    Channel Surfer
    10 months ago

    I totally agree. My tv was less than a year old and I had only been using it for about six months. I called Roku several times and they wanted a receipt. Well I couldn’t find it but I had it as a receipt on Fetch and they wouldn’t accept it. Now my warranty is expired and I am out of a tv and my money. I wished I had researched them before I purchased it, it certainly wouldn’t be in my house. Good luck with your tv