Forum Discussion

DagnyeDogMom's avatar
DagnyeDogMom
Newbie
2 years ago

Roku TV (All brand) - Multiple channel going back to Home Screen.

RokuCarly Carly-

please make sure to keep the community updated. I am another really unhappy customer. It is my Roku tv (NOT the tv that I have an older roku device added to a smart tv) that has been unbelievably problematic. 

I too have done all that any of your representatives have posted.

i literally am ready to just go get another brand of smart tv and move to Apple TV. Both of my adult children have told me to do this for the TWO PLUS YEaRS that this has been happening. Worst ever in the last 6 months or so.

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  • dnaylor5's avatar
    dnaylor5
    Channel Surfer
    2 years ago

    My info was deleted so I'm posting it again.

    This issue has been happening to both of my Roku tvs for a while. This just happened again while I was using Netflix but the issue happens with a wide variety of apps I use regularly. This is definitely not a new problem but likely an issue that is rapidly expanding. Unfortunately a full reset and a uninstall/reinstall did not solve my issue. Here is a list of all the requested information.

    TCL Model: 32S335

    Model: 8122X - Roku TV

    Serial number: YK000X203411 (NST220203411)

    Software version: 12.5.0 • build 4176-48

    GC version: 10.4.45

    Timestamp: 2023-12-27T07:17:23Z

    Tracker ID: 11-518-837

    Second post that was deleted

    The issue just happened to my Roku tv downstairs while using the Peacock app

    Model: C122X - Roku TV

    Serial number: X00000CR563S (SO3AT01R563S)

    Software version: 12.5.0 • build 4176-93

    GC version: 10.4.45

    Timestamp: 2023-12-27T22:17:44Z

    Tracking ID 3S-519-737

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi dnaylor5,

      Thanks for keeping in touch with us here in the Roku Community!

      We appreciate the extra details about this. We'll take care of this information and forward it over to the appropriate Roku team for further investigation.

      We'll make sure to keep an eye on this and provide an update here once we have it available.

      Best regards,
      Rey

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi user1029,

      A warm welcome to the Roku Community!

      We're sorry to hear about your experience with the issue you've encountered. We'd like to collect more details about the issue so a workaround or resolution can be taken into action. Are you getting an error code or message? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate?

      We'll be eager to wait for your update.

      All the best,
      Chel

      • user1029's avatar
        user1029
        Streaming Star
        2 years ago

        I checked my Internet connection, it's fine. I did an internet speed check. It's fine.

        I updated the apps, (YouTube, Plex, news apps, and movie apps). 

        I updated the system, I looked for anything I could, I went thru the settings, I even looked for ways to remedy the situation online.

        I checked the electrical connections, and the wifi connections, I checked the internet modem, I even dipped the cords for the t.v., the modem, and the electric zip strip in water to release any errent electrical discharge.

        All to no avail. 

        As a matter of fact, while I was typing the response to your message, the Plex app was interrupted and I was back on the home screen. 

        I run out of options, and my patience is wearing thin. 

        Don't get me wrong, I really like the Roku TV, it beats watching anything on my computer monitor, but I've almost lost hope.

        I am your message, perhaps I'm missing something. 

        Thank You! 

    • user1029's avatar
      user1029
      Streaming Star
      2 years ago

      Please use issue ID 52-100-760 to report the current issue.

    • user1029's avatar
      user1029
      Streaming Star
      2 years ago

      It just happened again. It went from YouTube app to the homescreen, again. 

       

      I had this issue for a month.

      It's doing it AGAIN. 

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi, user1029.

    We appreciate you for keeping us posted and providing us with Tracker ID's. 

    Please be aware that we've already coordinated this to the appropriate Roku team for further investigation and the details you have provided above have already been addressed.

    Once again, our sincerest apologies for any inconvenience this may have caused you. Rest assured that we will find you the best resolution possible. 

    Best regards,
    Carly

    • user1029's avatar
      user1029
      Streaming Star
      2 years ago

      It happened again. 

      From YouTube app to the homescreen.

      Please take a look, repair as you did it before.

      I'd really appreciate it.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thank you for keeping us updated, user1029.

        At this moment, we haven't been notified of any updates yet but rest assured that we have forwarded the added information to the team. We'll let you know once we've got more information about this. 

        Your patience and understanding are highly appreciated as we work on this. 

        Best regards,
        Carly