Forum Discussion

bohratom's avatar
bohratom
Streaming Star
3 years ago
Solved

Roku TCL 4K HDR TV update 12.0, my Roku live guide is missing channels plus lost all my QAM channels

My TCL Roku 4K HDR was updated to Roku version 12.0 just a couple of hours ago and thus far it's been a mess. First I lost all my Cable QAM channels so not even sure if I can scan them again and seco...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for posting in the Roku Community in regards to the issue you are experiencing with the Live TV guide.

    Please be aware that we believe this issue is now resolved and invite you to check if you are still experiencing an issue.

    Please keep us posted and we will be able to investigate further should the issue persist.


    Happy Streaming,
    Danny

Ikagirl's avatar
Ikagirl
Reel Rookie
3 years ago

Having similar issue just now. Software update, can't view a thing. Not even antenna channels. Did not get message that I need to pay,  but that's probably it. Hey Roku, the telecomm industry has a word for stealth charges like thus. It's called slamming,  and it'd not legal for them, why is it for you?

  • bohratom's avatar
    bohratom
    Streaming Star
    3 years ago

    Seems many other Roku customers having the same issue, here is a Reddit Thread about the Live Guide and how to view your Antenna/QAM channels again. 

    Over-the-air channels or Cable Qam, to receive them once again while we wait out the software update resolution, if you are using a Roku TV, go to your home screen, settings, TV inputs, scroll to antenna TV, manage channels. Put a checkmark in the "Hide Streaming Channels". This worked for me and I was able to see and view my antenna channels once again. If this is a software glitch, hopefully Roku can get it straightened out soon.

     

    https://www.reddit.com/r/Roku/comments/1387nsl/live_tv_problems/

    • Thebirdbirdbird's avatar
      Thebirdbirdbird
      Newbie
      3 years ago

      I had same issue. I went into settings and did a full factory reset with the code. And then my antenna channels came back. I had to sign in to all streaming again, but I basically reloaded my tv software apps. But after rescanning all now I still do not have the other free Roku channels that were there yesterday up to the thousands. When I started this issue I only had premium channels and it kept restarting on 2000 Starz and said all other channels were hidden. Tried unhiding but they were not listed to add or remove. Update: I did a restart and the channels are missing again and I'm back to Starz. Omg 

      • Ikagirl's avatar
        Ikagirl
        Reel Rookie
        3 years ago

        Yep. Same here, except antenna still not showing.  I have a few apps that show the antenna channels,  but not seeing the free roku channels either. It also refuses to acknowledge any premium channels, probably because I pay all directly now.  

    • Joshhaha's avatar
      Joshhaha
      Newbie
      3 years ago

      Hey that’s my post

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Hi Community users,

      Thanks for posting in the Roku Community in regards to the issue you are experiencing with the Live TV guide.

      Please be aware that we believe this issue is now resolved and invite you to check if you are still experiencing an issue.

      Please keep us posted and we will be able to investigate further should the issue persist.


      Happy Streaming,
      Danny

      • Ikagirl's avatar
        Ikagirl
        Reel Rookie
        3 years ago

        Hi Danny,

        Just checked it (sorry for not doing this earlier, but we work overnights). Seems to be working OK now, thank you. The 2000 channel prompt is gone. But what about that guide charge notice, was that in error?

        Thanks! 

  • Ikagirl's avatar
    Ikagirl
    Reel Rookie
    3 years ago

    Little note for those just checking this: you should be able to stream directly from the apps. Streaming Pluto now while I'm working on this.

    However, not being able to go to antenna channels is a huge issue. Those are free, guide access should be still available. 

    • stlomo's avatar
      stlomo
      Newbie
      3 years ago

      I am experiencing the exact same issues. Roku's website about the version 12 update says nothing about charging for the Live TV or the guide, it just advertises over 350 free and streaming channels.

      As for the over-the-air channels, to receive them once again while we wait out the software update resolution, if you are using a Roku TV, go to your home screen, settings, TV inputs, scroll to antenna TV, manage channels. Put a checkmark in the "Hide Streaming Channels". This worked for me and I was able to see and view my antenna channels once again. If this is a software glitch, hopefully Roku can get it straightened out soon.

      • Msgasl's avatar
        Msgasl
        Newbie
        3 years ago

        I tried this after two hours of trying to get my channels back and found this helpful solution.  Thanks.

  • Tbraffom's avatar
    Tbraffom
    Reel Rookie
    3 years ago

    I discovered the same issue last night. TV worked perfectly the evening before; when I turned it on last night, all my antenna channels were “hidden”. Tried unplugging multiple times, as well as a “system restart”…neither worked.. I was getting extremely frustrated.  Mine is a Roku TV, not the plug In device. Just happened to muddle my way through a fix.  go to Home->Settings->TV inputs->TV tuner->Manage channels. Here, I had to scroll right(right arrow) and click “Hide Streaming Channels”. All was fine after I did this. I didn’t change this setting before, as I had no idea it was even there.  So I feel like Roku pushed something down the line. Hope this works for you. 

    • GrimmWolf's avatar
      GrimmWolf
      Newbie
      3 years ago

      I got a Roku Sharp TV Since update 12 every time I go to TV input to watch broadcast TV the channel guide pops up before the tv channel it is very annoying also the the roku image ad on home screen when not connected online is of poor image quality now. all so originally when going to the broadcast antenna TV input the input would show what was on in the input image now it takes almost 60 seconds or more and when selecting the TV input the volume cuts out and does not start back up till TV show starts playing the TV never used to do that even after update 11.5 . Used to be you select the TV input the channel would start playing in the input image right away then when entering the TV input would also be right away both audio an video now there is delay and channel guide poping up as you enter TV input to watch TV and its nonsense.

      • GrimmWolf's avatar
        GrimmWolf
        Newbie
        3 years ago

        Also it seems every update since update 9.4 seem to always mess up the TV input