Forum Discussion

5150House's avatar
5150House
Newbie
5 years ago

Have attempted all steps x3, ROKU Smart TV still will not connect. Worked fine last night and all other devices working without issue

  • Adie1's avatar
    Adie1
    Channel Surfer
    5 years ago

    Me too! I have the same problem.

    Everything was working fine last night, but this morning my Roku Express can't "see" my wi-fi network, though annoyingly it can see all my neighbours' networks! I've tried restarting the router and the Roku box several times with no apparent effect. I've made no changes myself to my PC or network. All help appreciated!!

    • mmortal03's avatar
      mmortal03
      Streaming Star
      5 years ago

      ClayClai, did you get yours to work? Not sure what router firmware you're using, but I'm using OpenWRT, and the solution was to uncheck the "allow legacy 802.11b rates" setting, then Save, and Save and Apply.

      The setting is under:
      Network->Wireless
      Click the Edit button associated with the 2.4GHz radio
      Go to Advanced Settings tab
      uncheck "allow legacy 802.11b rates"
      Save, then Save and Apply. Possibly reboot the router after this.

      • trippnorris's avatar
        trippnorris
        Reel Rookie
        5 years ago

        I cannot connect either.  I have tried everything restarting the Roku, checking my network connection, and I have even factory reset the Roku,  still nothing.  Please Help!

    • Adie1's avatar
      Adie1
      Channel Surfer
      5 years ago

      UPDATE

      The day I made post above on Tuesday, I switched off and unplugged my Roku Express, PC and  router for around 20 minutes, and when I restarted, everything was working fine again - joy!

      It was working well for the next few days, but then the same thing happened yesterday (Friday), only this time, shutting down everything and restarting (numerous times!) has had no effect so far. Symptoms are the same, i.e. my Roku Express simply can't "see" my wi-fi network, though it can see all my neighbours' networks!

      However, as part of my troubleshooting, I gave my old Roku LT box a try, and it worked perfectly straight away, no trouble at all with the wi-fi. This indicates to me that it's the Roku Express itself that's the problem, and not the wi-fi... I emphasise that everything had been working perfectly for months (forever!) before Tuesday - are Roku installing firmware updates which could be causing this?

      Thanks again for any help!!

      • Adie1's avatar
        Adie1
        Channel Surfer
        5 years ago

        PS Extra details in case they're useful:

        Software version: 9.4.0

        Build: 4190

        Last checked: Dec 11 12:17 (this might tie in with when it stopped working yesterday?)

        Last updated: Nov 12 15:04 (so might be nothing to do with updates?)

        When I try to update the software, I get an "Unable to update software" dialogue box, and "Error 003", but 003 isn't listed on Roku's own list of error messages at https://support.roku.com/en-gb/article/208755728

        Thanks again everyone!