Forum Discussion

wargust's avatar
wargust
Newbie
5 years ago

Roku Streaming Stick+ Remote Batteries Draining Fast

I bought a Roku Streaming Stick+ (Model 3810RW) about 3 months ago.  Right out of the box, it has been draining batteries quickly. It should be noted that this remote does not have the headphone feat...
remotes
RokuMary-F's avatar
RokuMary-F
Community Moderator
4 years ago

Hi Aniket,

We appreciate your patience regarding this matter. I understand that the Roku remote of your Roku Streaming stick + is rapidly draining batteries.

Kindly provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Best regards,
Mary

Aniket's avatar
Aniket
Channel Surfer
4 years ago

Hi RokuMary-F 

 

Model:  3810X - Roku Streaming Stick+

Serial Number:  YH0082389907

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi Aniket,

    Thanks for keeping in touch and providing the additional information.
    I have passed along your information to our Support team. They will follow up and assist you.

    We appreciate your patience for the time being!

    Best regards,
    Mary

    • Aniket's avatar
      Aniket
      Channel Surfer
      4 years ago

      Hi RokuMary-F 

      I am using the replaced Roku remote issued by you (Support request: #5201687). 

      The batteries for this replaced remote too are draining fast. Just within 2 months my batteries drained and had to be replaced. 

      What's wrong with these Roku Streaming Stick+ Remotes? 

       

      Thanks & Regards,

      Aniket

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        Aniket

        Thanks for the post.

        If you currently have an open Support ticket regarding the issue you are experiencing, we would recommend continuing to work with our Support team, as they would best be able to assist you moving forward.


        Thanks,
        Danny