Forum Discussion

Anonymous's avatar
Anonymous
4 months ago

Roku Streaming Stick Plus, mp4 with embedded Subtitles not working

I have recived the new Roku® Streaming Stick™ Plus 2025 – 4K  I wanted it for an older LG tv in the spare room, it is all working, but slow i wanted to use the stick for streaming from my server ...
roku player
Anonymous's avatar
Anonymous
4 months ago

There is one file streamed over the network example: video.mp4 

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
4 months ago

Anonymous​

We'd like to take a closer look at this issue. Share with us the following:

  • Roku device model, serial number, and device ID (Settings > System > About)  
  • Tracker ID , OS version, and build (Home button 5 times, then Back button 5 times)  
  • Roku Media Player app build version (highlight app and press star (*) button)


We'll wait for your response.

Thanks,
Roku Community Team