Roku streaming stick not working
My Roku stick has been working for several months, since I upgraded. It was working this morning, but when I came home it would not load the Roku app. The Roku app on my phone would not recognize e...
Forum Discussion
Hey, DawnRae.
Thanks for reaching out here!
It sounds like you're having trouble with your Roku Streaming Stick, and we want to help you get this sorted out.
Could you clarify?
- Are you experiencing an issue with the Roku Channel not loading, the Roku Mobile App not recognizing the Roku Stick, or both?
- Have there been any recent updates before this happened?
- Are there any error messages you're seeing on the screen? A photo can be very helpful in taking a closer look.
In the meantime, try resetting your network connection and see if there are any differences.
Here's how:
- Press Home on your Roku remote
- Scroll and select Settings
- Select Advanced system settings
- Select Network connection reset
- Select Reset connection
After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.
Let us know what you find out!
Best,
The Roku Community Team
